True Image "stopped working"

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 11

I installed the software on a Windows 7 64 bit computer and it worked fine for two weeks. Now all I get is a stopped working window. I have tried to uninstall using the information supplied in a form for a similar problem with Vista 64 and then reinstalling with the most current version of the software, but the problem continues. Is there a solution for this?

Fri, 04/16/2010 - 16:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Robert,

Thank you for posting your question, I will be happy to help. 

To give the issue a closer investigation could you please describe in some words the software malfunction? When does exactly the mentioned error window appear? Are there any errors in the log files?
- Launch the program;
- Tasks and logs, Log;
- Choose the log entry which contains errors and make right-click on it;
- Select save option and specify the desired location for the log file to save to;
- Attach the log file to your next post.
If the log files doesn't contain the appropriate entry, please create a screen shot of the error window. 
If you are not familiar with making screen shots, please read the below step-by-step instructions.
- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

Mon, 04/19/2010 - 12:21
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