True Image won't run

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Installed True Image on Vista machine.  It has been about an hour and I still have the splash screen with "processing" displayed.  Have rebooted, reloaded etc.  I never get past this processing message.  What gives?

Sat, 09/05/2009 - 07:15
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Hello Cindy,

Thank you for using Acronis Products

Make sure that you are using the latest build of the program http://www.acronis.com/homecomputing/support/updates/

Disable the Distributed Link Tracking Client service:

1. Click on the START button and type "services".

2. Click on "services" from the menu.

3. Click "Continue" when the UAC prompt appears .

4. In the list of services shown, find "Distributed Link Tracking Client" and double-click on it.

5. Click the "STOP" button to stop the service.

6. From the drop-down list choose "Disabled".

7. Click "OK" and close the list of Services.

Check disks for errors:

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

In some cases Acronis drivers may interfere with drivers of other software installed on your computer. E.g. Antivirus programs can seriously influence Acronis software from proper functionality. To overcome this issue you should download and install the latest builds of Antivirus software or temporarily disable it.

Sat, 09/05/2009 - 07:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

I'm having exactly the same problem described here, using True Image Home 2009 on XP Pro, SP3.  When I open the program, it goes through checking each of my drives.  When it is checking the third drive (F:), the process bar is about 3/4 of the way done.  It then jumps to "Initialize...", and in the taskbar it says "Processing...", where it stays forever.  I have performed all the steps you suggested, and have even gone so far as to format the drive that it seems to be getting stuck at.  No help.

I believe this problem started when I tried to use the eraser utility to erase a bunch of content on my F: drive and TI crashed.  I have not been able to start it since then.

Please advise.

Edit: I tried completely disconnecting the F: Drive from the system, but am still experiencing the same problem.  The progress bar gets all the way to the end now, but it still then sticks at the Initialize... screen.  I guess it wasn't something to do with that drive.

Even if you can tell me how to back up my scheduled backups and reinstall Acronis (so I don't have to recreate all the backups), that would be fine.  Just want to get it working!

Wed, 09/09/2009 - 01:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Nathan,

Did you have the problem with both build 9,709 and 9,796 of TI 2009?

If you boot to the TI CD, does it start successfully and see all the drives or does it also get stuck?

Do you have any media card drives, iPODs, etc. connected? If so, have you tried disconnecting them?

Wed, 09/09/2009 - 02:00
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MudCrab wrote:

Nathan,

Did you have the problem with both build 9,709 and 9,796 of TI 2009?

If you boot to the TI CD, does it start successfully and see all the drives or does it also get stuck?

Do you have any media card drives, iPODs, etc. connected? If so, have you tried disconnecting them?

Thank you for responding.  I'm not sure what build of TI I'm using.  I do update programs regularly when prompted, so if TI prompts to install updates, then I'm likely using the latest version.  Otherwise, can you tell me how to check?

If I boot from the TI CD, yes, it does start successfully.  I'll boot from the CD now and see if I can find the build number (although it may be older than the installed version, if I have installed updates).  I'll also try booting into safe mode to see if I can get it going that way...

Edit: Looks like the version on my recovery disk is 9707 (it's a web download, so I have a self-created recovery disk instead of an install disk).  I'm upgrading now to the latest version available to me online, which is 9770... and done.  Doesn't work.  Still having exactly the same problem.

Do you know where TI keeps its records of your scheduled backups?  Can I just copy those, wipe out the program, and reinstall it fresh?  (Although I'm not entirely confident even that will fix the problem at this point.  Gotta love paying for software than won't run! :) )

Thu, 09/10/2009 - 04:04
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Take a look at this thread for where TI 2009 saves its data. It may be possible to do as you suggest, but be prepared to set TI up again. If you do try this, make sure to test if TI will start correctly before restoring any of the old settings/data just in case anything is corrupt with them.

Thu, 09/10/2009 - 05:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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MudCrab wrote:

Take a look at this thread for where TI 2009 saves its data. It may be possible to do as you suggest, but be prepared to set TI up again. If you do try this, make sure to test if TI will start correctly before restoring any of the old settings/data just in case anything is corrupt with them.

THANK YOU!  That led me in the right direction.  It turns out the Logs directory contained a bunch of regular logs of size around 2KB, named things like September_7__2009_4_09_56_AM.log.  However, it also contained two files each several *MB*, named September_7__2009_3_59_44_PM.tib.log and September_7__2009_3_01_35_PM.tib.log.  When I removed these two log files, Acronis was able to start up normally.

I assume these giant files were generated when I attempted the erase operations on my disk.  Not sure why TIH would generates logs so large it can't handle them though.  Perhaps someone from Acronis can chime in?

Thu, 09/10/2009 - 06:17