trueImage 2010 = ***
I bought thid *** over a month ago. Inserted the cd. got an error message, some *** about setshortname dll. Contacted the co. Eventually got a reply with a message number, all official sounding. Not a *** whisper since. - - but boy oh boy do they ever insist on sending me more adverts to buy the SAME NON-WORKING *** day after day. Suppose I'll have to file under - Another expensive lesson I've learnt! signed - another ****

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Why does it sound familiar?
http://forum.acronis.com/forum/6617
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Hello all,
Let me assist you with this situation.
Bill, I'm sorry for the inconvenience you experienced, but I was not able to find any details of the situation by browsing through our forums and internal database. The only thing I got is setshortname.dll file error. When exactly have you got this error?
What is the operating system installed on your PC? Please provide me with the exact name of the file you're trying to install.
Could you please provide me with the exact sequence of actions that lead to the issue you report, so that I can try to reproduce it?
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.
Thank you.
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