Skip to main content

trueImage 2010 = ***

Thread needs solution

I bought thid *** over a month ago. Inserted the cd. got an error message, some *** about setshortname dll. Contacted the co. Eventually got a reply with a message number, all official sounding. Not a *** whisper since. - - but boy oh boy do they ever insist on sending me more adverts to buy the SAME NON-WORKING *** day after day. Suppose I'll have to file under - Another expensive lesson I've learnt! signed - another ****

0 Users found this helpful

If you could be more specific with exactly what you purchased - the build number etc, we might be able to help.

I assume by your brief mention of a CD you purchased via Amazon or similar a boxed version of TI?

What OS are you using?

Hello all,

Let me assist you with this situation.

Bill, I'm sorry for the inconvenience you experienced, but I was not able to find any details of the situation by browsing through our forums and internal database. The only thing I got is setshortname.dll file error. When exactly have you got this error? 

What is the operating system installed on your PC? Please provide me with the exact name of the file you're trying to install.

Could you please provide me with the exact sequence of actions that lead to the issue you report, so that I can try to reproduce it?

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.