TrueImage 2010 build 5055 on Windows 7 Pro 64 lets PC go to sleep during a manual backup

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I just verified that TrueImage 2010, build 5055, on Windows 7 Pro 64 bit, has a problem. The computer goes to sleep during the middle of a manual backup while in Windows 7. I had the sleep timeout set at 30 minutes.

Is this a bug in TrueImage, or in Windows 7? You'd think that the disk device driver and kernel would communicate to avoid putting the machine to sleep while a process is actively hammering on the hard disk!

Chris Shaker

Sun, 11/08/2009 - 07:59
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Hello Christopher,

I understand the issue and will do my best to solve it.

You are absolutely right, sleep mode during backup is an issue within the program, but it has already been fixed in build 6029. The current build of the program is 6053 so I would highly recommend you download it from your Account under Registered Products

In case you face difficulties using build 6053 with Windows 7 please update SnapAPI drivers for Acronis True Image Home 2010 using the following KB article

Let me know if the issue persists and I will be happy to assist you further.

Thank you.

Sat, 12/05/2009 - 11:41
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I have the same problem while doing a disk clone using True Image Home 2010 build 6053 (the current version). The system goes to sleep and I have to press a key to wake it up and let it continue cloning. The OS is Windows 7 (64 bit).

Q. 1. Can I prevent the system going to sleep while cloning without having to change the system power management settings?

Q. 2. After cloning and rebooting, I see the message: True Image completed successfully (or words to that effect). Can I be sure that the interruptions every time it went to sleep did not corrupt the cloned image?

Tue, 03/30/2010 - 18:53
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I am not running a Scheduled Clone but a Manual one. I have the same exact problems and response as Kerr. I experienced it running a Clone last night, 1/16/2011. PC isa Dell Insprion 1545 running Win 7 64bit Home Premium with all latest MS updates applied.

I am running ATI 2010 build 6053.

Is the problem fixed in build 7154 so that ATI Clone does not release control to power saving until it is complete?

Mon, 01/17/2011 - 18:58