TrueImageHomeNotify.exe crashes when manually starting Backup

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Beginner
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HI, I have just upgraded to TI 2010. I have created a backup job. If I go to "Task and Log", right click on the job anbd execute it, I get an exeption / crash from "TrueImageHomeNotify.exe". The backup does not start.

Any ideas, what this might cause?

Regards,

Torsten

Mon, 09/21/2009 - 19:58
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Frequent Poster
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Comments: 843

Hello Andrea Drees,

Thank you for choosing Acronis Disk Backup Software.

First of all, please completely uninstall the program according to this article. And reinstall it from scratch.

If this does not help, please let us investigate the issue and collect the following information: 

Please do the following in order to collect the information:

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Could you please do the following?
- Reproduce the issue (application crash);
- Do not close the "Application has stopped working" window;
- Run Task Manager (press Ctrl-Shift-Esc buttons);
- Go to "Processes" tab and right-click on the crashed process;
- Select "Create Dump File" item from the menu;
- Pick up the .DMP file created and send it to us;
- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key
- After that you will see a folder (or a few folders), the name of which starts with "Report"
- Please send us Report.wer file from the last created folder
Please note that you may add the two collected files into rar or zip archive file.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Mon, 09/28/2009 - 06:52
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