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Try & Decide options are greyed out

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I'm running Windows 8 and Acronis 2013. When I launch the Try&Decide option, it tells me it's turned off. The "Click To Start" option is greyed out and won't let me click on it. It also says "No Partitions Selected" When I try to select a partition, they are all greyed out as well and won't let me click on any of them. Any ideas what I'm doing wrong?

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Kurt,

Check in Serives.msc that the T&D service is running.

What type of disk system is your W8 running on, MBR/EUFI, basic disk or GPT?

Hi Colin,

I don't even see T&D in services, the ones that are running are:
Acronis Nonstop Backup Service
Acronis Scheduler2 Service
Acronis Sync Agent Service

The disk system is Basic.

I'll get back to you, I keep getting the T&D service confused, 2013 no longer has a separate service for this.

Is the disk you want to use for T&D internal or external?

Are you using BitLocker or True Crypt on your drive?

It's the internal drive, no disk encryption software is on it.

I just bought this Asus laptop a couple of weeks ago. I want to run T&D on it before I try to install programs that may or may not work with Windows 8.

Kurt,

I know T&D is supposed to be used just as you are describing, but I have always found it to be cumbersome and problematic throughout many versions.

As an alternative, I normally will use True Image to create a full disk backup based on a differential backup scheme, creating a new differential backup before every new software install. This always allows me to be able to roll back to a previous point in time without the hassle of depending on T&D.

Additionally T&D does not support GPT disks. That may be why it will not start on your system. http://kb.acronis.com/content/34863

Thanks James,

No not a GPT disk, just plain old Basic. I suppose I could use the differential backup, I was hoping to get T&D working though. Thanks for the suggestion.

Basic and Dynamic disks can either be MBR or GPT, are you sure your disk is not GPT partition style?

You can check by opening Windows Disk Management and then selecting View / Top / Disk List from the menu to display the partition style.

Damn, you're right, it's a GPT disk. Well that solves the mystery as to why it won't work. I'll do the differential backup then. Thanks for the help James & Colin.