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Try&Decide hangs up in ATIH 2010

Thread needs solution

Environment:
Large Dell System with 4GB Memory and 1 TB Raid0 Disk
Windows XP, SP3
Acronis True Image Home 2010, Build 6053
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Try&Decide runs fine on my System with Acronis TIH 2009
Now I have upgraded to Acronis TIH 2010 and here I have a problem with Try&Decide.
When I start Try&Decide in the 20GB Security Zone it comes to the start up window "... it may take some minutes" and the system hangs complete up. I must perform a Hard-Reset (Power off button).
When I do the same instead in the Security Zone but on any logical disk with the same size (20GB) it runs.

Any idea what this problem can couse?
BW

0 Users found this helpful

In addition to my last topic..
The same trouble is happened on a total differend other computer. A good indicator is the system clock in the right lower taskbar. After you start Try&Decide in the securezone, the system hangs and the system clock will stop.

Perhaps somebody from Acronis who can help?
BW

Hello Bernd,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.

To resolve the issue please do the following:

1) Please recreate Acronis Secure Zone by means of Acronis True Image Home 2010. 

2) Run the Acronis True Image Home 2010 installation file. See Downloading an Installation File of Acronis Software;

Select Install Acronis True Image Home and select Repair:

Wait for the process to be completed and reboot the computer. 

The issue should be resolved. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.