Trying to restore archive - Asks for location of 1st volume

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

Recently, I had to backup an individual's laptop so that I could reload it and restore his data back for him. I was having problems with the OS so I decided to use the bootable CD and back up the laptop over the network to our Windows 2003 server. I started the backup, everything started running fine so I went home for the night.

I come in the next day to find the computer sitting at "Access Denied". I wanted to see the path to the file but when I clicked Retry, it just popped up "Operation Complete" instead. I was kinda being hurried so I figured everything was fine with the backup. I proceeded to reinstall Vista Home Premium, all the drivers and what software I had that I could reinstall for this person. Then the fun began....

I load up Acronis True Image Home 2010 on the laptop and browse to the network share holding the backup. I double click on it and it starts to load up in Windows explorer like it's just a folder holding everything but a window pops up asking to Locate volume numbered 1 in the series. I didn't set Acronis to split the archive (never used the setting) but the filename had a 2 appended to the end. I tried removing the 2 but it still asks for the first volume of the archive. The only thing I can see if the Recovery partition. The C and D drives I backed up are completely empty. The backup is 47GB which is correct for the amount of data they had and the compression I used (the default).

Is there any way I can fix this archive to allow me to see what it holds or am I pretty much SOL? I'm hoping there's a way to repair the archive to make it think it's only one file instead of two. I'm running a validation on it now as we speak and I'm hoping in the morning it'll fix this for me.

/me crosses his fingers.

Wed, 01/26/2011 - 23:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 9259
mvp

When you say the backup is 47GB, do you see this from within ATI or from Windows Explorer? My guess is that it is within TI and you see the information written in the database.
When ATI asks for a volume number, it is because it is missing a intermediary file in a backup. THis can happen after the user deleted some intermediary file from Windows Explorer or within ATI (right or wrong). This can also happen if the backup has been interrupted. Then Acronis asks to continue but in fact creates a new archive incremental to the one that got interrupted. If the one that got interrupted got lost, the backup is void.

I know it is hard to hear now, but it is very important to validate a backup and try to restore it before having to do so for real... But this doesn't help you now...

I am afraid you are in a dire situation now. If the TIB file has 47GB on disk, you may get lucky: copy the backup you have to a local disk, and:
- try to explore the archive then,
- try to restore that copy from a newer 2010 bootable media. With a bit of luck, you might be able to get something.

Thu, 01/27/2011 - 01:17
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