Two backups every morning even though only one is scheduled
I wrote customer support and they provided a case number but never followed up even though I reminded them twice.
I upgraded from 11 to 12. Since the upgrade, every morning ATI backs up twice (one to the new directory with the correct backup name and one to the old directory used for the 2011 software with the old backup name (Dec-11).
When I look at the startup files, I see "Acronis 2 Scheduler service (schedhlp.exe) and True Image Monitor (trueimagemonitor.exe) as well as Admin Tray (adm_tray.exe).
When I load ATI 12, it only shows the new name files in the new directory. I am wondering if one of the files mentioned above is the scheduler for the old program of ATI 11.
I have deleted the old files (Dec-11) in the old backup directory, but the next morning Acronis creates a fresh set of files with the old name and every morning after that is creates a differential update.
Any thoughts would be appreciated.
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