Unable to backup any network drives?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

So I'm trying to backup a network drive and have no success, I always get error 40019:

Error occurred while backing up. (0x40019)
Tag = 0xCE542E14DA203B82
Access to the file or folder is denied. (0x40014)
function = "FindFirstFileW",
filename = "\\?\UNC\OMNIUS\Websites\System Volume Information\*"
Tag = 0xF35F747B3B21FB44
Access is denied (0xFFF0)
code = 80070005)
Tag = 0xBD28FDBD64EDB8C3

It seems when I select all folders on a mapped drive it is trying to backup the entire partition, even though I've only selected folders? I haven't selected \Websites\ in this case, I have selected all sub-folders.

It's ATI 2013, Win 7 Pro 64-bit.

Is there anyway to stop it trying to backup the partition? I'm using it in File mode so it shouldn't be trying to backup the entire drive?

Many thanks,
Paul.

Sun, 10/19/2014 - 14:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

OK Acronis, the only way you'll allow me to contact you is through this forum.

If you're not answering support then I'm not upgrading.

This is really a rather bleep support method! You're going to lose sales from someone who has been using your product for years.

Fri, 10/24/2014 - 12:44