Unable to backup, error MFT bitmap corrupted (0x70018) Tag = 0x89D94B01B483E17A
I just bought True Image Home 2011. My first attempts at a full partition backup are not going well.
I cannot get past the following error:-
1 Information 05/09/2010 16:12:35 Operation Mike-PC Partition backup (C) started.
2 Information 05/09/2010 16:12:36 Analyzing partition '0-0'...
3 Information 05/09/2010 16:12:36 Analyzing partition 'C:'...
4 Information 05/09/2010 16:12:37 Priority changed to Low.
5 Information 05/09/2010 16:12:51 Create Differential Backup Archive From: NTFS (C:) To file: "\\NAS2\BACKUPS\ACRONIS\Mike-PC_Partition_backup_C(1).tib" Compression: Normal
6 Information 05/09/2010 16:12:51 Pending operation 147 started: 'Creating partition image'.
7 Information 05/09/2010 16:12:51 Locking partition C:...
8 Error 05/09/2010 16:15:04 Operation with partition '1-0' was terminated.
Details:
MFT bitmap corrupted (0x70018)
Tag = 0x89D94B01B483E17A
9 Error 05/09/2010 16:15:04 Operation has completed with errors.
I'm using version Acronis True Image Home 2011, build 5105.
Using Windows 7, 64 bit.
I look forward to your suggestions.

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Thanks for your reply Colin. I tried the chkdsk, no luck. I've backed up fine to the NAS disks from another PC, worked fine.
I look forward to any other suggestions.
Mike
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Hello all,
Thank you for posting.
Colin, thank you for your assistance.
Mike, I will definitely help you with this.
Since you have checked your hard drive for errors most likely this issue is caused by our low-level drivers responsible for disk operations.
At the moment, we do not have any known issues with this, that is why I would recommend to contact our Support team so that we can resolve this issue.
Please include this report and if you have additional questions, let me know.
Thank you.
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Thanks, I have filed a support issue with this, maybe 6 hours or so ago now.
[Case 00868857] MFT bitmap corrupted (0x70018) [ ref:00D3Zcb.5005A5DR9:ref ]
I await with baited breath a response :)
Mike
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Well over 2 days since I submitted my ticket now. Now response from support. This is hardly a product I will be recommending to my business customers.
Well perhaps I wouldn't be recommending this actual product anyway but I meant perhaps I would not be recommending Acronis as a whole if this is the level of support they can expect?
Next...
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Hello Mike,
Thank you very much for replying. Please accept my sincerest apologies for the delay and all the inconvenience.
I have followed up with the responsible department so that they can take care of this issue.
If you have additional problems or any other questions, please let me know.
Thank you.
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When I try to run a backup, I get errors with the following error:
<?xml version="1.0" encoding="UTF-8" ?>
Create Incremental Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">Disk 1</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"K:\My Backups\MyBackup__@date@.tib"</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/></indent><endl/>" module="11" time="1287695307" />
MFT bitmap is corrupted. (0x70018)
Tag = 0x89D94B01B483E19E</indent>" module="1" time="1287695564" />
I get the same error with 2 separate external hard drives. I have reinstalled Acronis both from the disk and online with no improvement. When I tried to remove Acronis using Windows uninstaller, my system would not restart at all. I finally was able to do a System Restore. I like the product and just want to get it to work.
Thanks, Lee
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Hello Lee,
Thank you for your post. I will definitely help you.
Please send me a private message with this report so that I can provide you with a solution. This issue can be caused either by hard disk errors or Acronis low-level drivers.
In case you need immediate support, you can contact our Support team directly with the same report.
Please let me know if you have additional questions.
Thank you.
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I am having the same problem using Windows 7 x64 and build 5519 of True Image Home 2011. The target is a newly formatted USB 2.0 attached drive in an external case. I ran chkdsk /r and it reported no errors. Other programs can write to the drive with no problems.
Any ideas?
Brad
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I never got it fixed and instead of continuing to waste time, I upgraded to Acronis 2011 from 2010. It works fine and is actually easier to use. My other computer is still using the 2010 version, which hasn't had any problems with the same backup external drive.
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Like the original poster, I'm already using 2011 and that's the version I'm having the problem with.
Brad
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Hello Bradley and Lee,
Thank you for your posts.
We also updated our KB article that deals with this issue and suggests solutions. You can check it here:
Acronis True Image Home Fails to Perform an Operation with Partition Due to File System Errors
Lee, it appears the issue was caused by our low-level drivers running in your specific environment. Since version 2011 has newer drivers they appear to have resolved the issue. Thank you for the confirmation.
Bradley,
I will certainly take care of this for you.
Please send me this report so that I can tell you the solution.
Let me know if you have additional questions please.
Thank you.
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I am having exactly the same issue. I purchased Acronis True Image Home 2011 a few days ago, and have update 1, build 6574. The machine is an iMac all-in-one with an Intel i7 processor, 8GB of RAM, 2TB of disk running Windows 7 x64 (I don't care about the MacOS partition right now -- TI2011 offers to back it up as an image). I'm backing up on to a 2 TB WD Elements USB drive and I have about 400GB of data in the Windows partition.
The first backup went fine, but I have not been able to incrementally backup since. I tried twice with the original (updated) installation, then yesterday it said there was a new version. I downloaded and installed that (and in the process, reverted to a "trial" version -- why the heck couldn't it remember my serial number?), but last night's incremental backup also failed.
Here is the log (computer name changed to MACHINENAME for a modicum of security):
1 Information 11/27/2010 1:00:18 AM Operation MACHINENAME BACKUP (EFI) (BOOTCAMP) started.
2 Information 11/27/2010 1:00:19 AM Analyzing partition '0-0'...
3 Information 11/27/2010 1:00:20 AM Analyzing partition 'E:'...
4 Information 11/27/2010 1:00:22 AM Analyzing partition '0-0'...
5 Information 11/27/2010 1:00:23 AM Analyzing partition '3-0'...
6 Information 11/27/2010 1:00:29 AM Analyzing partition '3-0'...
7 Information 11/27/2010 1:00:29 AM Analyzing partition '3-0'...
8 Information 11/27/2010 1:00:30 AM Analyzing partition '3-0'...
9 Information 11/27/2010 1:00:31 AM Analyzing partition 'C:'...
10 Information 11/27/2010 1:00:34 AM Create Differential Backup Archive Password Protected From: EFI (3-0), BOOTCAMP (3-0) To file: "E:\My backups\MACHINENAME _BACKUP_EFI_BOOTCAMP.tib" Compression: Normal
11 Information 11/27/2010 1:00:34 AM Locking partition 3-0...
12 Information 11/27/2010 1:00:34 AM Locking partition 3-0...
13 Information 11/27/2010 1:00:34 AM Pending operation 147 started: 'Creating volume image'.
14 Information 11/27/2010 1:00:36 AM Pending operation 147 started: 'Creating volume image'.
15 Error 11/27/2010 1:22:23 AM Operation with partition '3-0' was terminated.
Details:
MFT bitmap corrupted (0x70018)
Tag = 0x89D94B01B483E17A
17 Error 11/27/2010 1:22:24 AM Operation has completed with errors.
I do have a password on the backup, but no encryption.
I haven't yet followed the steps in the linked article -- frankly, I'm nearly too frustrated to bother -- This backup procedure is a temporary solution while I'm away from home, and at home I have a Windows Home Server that performs nightly backups flawlessly. But I do want to make you all aware that this problem definitely still exists.
I may try deleting the existing backup and starting over, since that's pretty easy. Maybe there was a problem with the original backup that's fixed in the new version. But if you're going to ask your customers to run a debugging tool, you should build that functionality into the product itself.
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I should have updated my post - I contacted support and got the same old "install SnapAPI and run chkdsk". Previously, I had only ran chkdsk on the target drive for the backup, assuming that was the problem. This time, I ran it on both the source and target drives, plus a third drive that's in the machine but not involved in the backup in any way. Running chkdsk on the source and uninvolved drives cost me almost a full day of downtime (they had to be run, separately, at boot time), which I was *very* unhappy about.
However, after doing all of this, the backup did indeed succeed. The support tech assured me that I would not have to run chkdsk each time, and I assured him that, if I did, I'd be returning the product.
Today, I tried to start True Image and it won't even load (stuck on the "Loading..." screen with the circular graphic spinning. I'm not very impressed with this product so far.
Brad
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@Uwe,
I'm not sure TIH can image a bootcamp partition, I think it may have to be a sector by sector image.
OK, just done some research - two users report workarounds that they found worked for them.
1. The free way - attach a FAT32 or NTFS formatted external drive or USB stick and have it attached and running before starting TIH.
USB
2. The costly way - install the Plus Pack and one user was able to then make images due to the PP understanding GPT drives.
PP user
YMMV.
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Hi Colin and Brad:
Thanks for posting. This morning, I knew I'd be gone for a few hours so I did the CHKDSK thingie on my C: drive (the drive I'm trying to back up) and then rebooted. Three hours later when I returned, it was only 15% of the way through the check! (I have something like 1.7 million files.) A few hours later, it did finally finish and didn't report finding anything wrong.
Colin: I am using an external NTFS-formatted drive -- the WD Elements 2TB USB drive. It's always on. From the link, I guess that some past versions of Acronis TrueImage won't even start on a configuration like mine. I never had that problem -- the program starts up just fine. It just can't seem to back up my C: drive (BOOTCAMP partition) more than once.
I'm not trying to back up the Apple HFS partition. There's a way to do that in the Apple OS but I just booted it a couple of times, so if disaster strikes, I can reinstall it. Acronis TI2011 does offer to back it up sector-by-sector, but I have no confidence that, if I restored this drive, it would work. I really just need to back up the BOOTCAMP Windows partition/C: drive.
I do have the plus pack -- it was included when I bought TI2011 using an upgrade promotion I received by email (I have an ancient version that I stopped using when I got the Windows Home Server but it entitled me to the promo). One annoyance -- when I let TI2011 update itself yesterday and it forgot my serial number, it downloaded and installed a new version from scratch and promptly forgot that I had the plus pack. So I reinstalled that; it downloaded a new version and then it said I wasn't entitled to it because TI2011 hadn't been activated (I had it activated but it forgot when it installed the new version). So I dug out my serial number, activated it, then I was able to install and activate the plus pack again. That was a nuisance but at least it was manageable (I'm glad I knew where the serial numbers were).
With the plus pack installed and working, it recognizes my partitions, and as I mentioned, it did back up my Windows C: drive the first time. It was the incremental backups that were failing with the "MFT bitmap corrupted" error. I was assuming that it was complaining about my C: drive, but I supposed the message is vague enough as to where it could be complaining about the backup drive. So I'll run a CHKDSK on that if tonight's backup fails (don't want to reboot again right now).
I have now deleted the one good backup off the 2TB WD drive and, with the new versions that were downloaded yesterday, I'll ruin another backup overnight tonight. I'm hoping that there was something in the initial backup that was corrupted, keeping the incremental backups from working.
For the record, I will attach two files:
1) A screen shot of the drive from the Windows DISKMGMT program. It shows the BOOTCAMP partition is just an NTFS partition. The entire disk is a BASIC disk but it does use the newfangled GPT partition table. However, the way I understand it, this table is backward-compatible so tools that don't understand it will still work. But since I have the plus pack, it should be a moot point.
2) A screen shot of the TI 2011 DISK BACKUP screen. Of interest here is the fact that each partition is listed twice. I'm not sure what's causing that oddity, but I get the sense that something in TI2011 doesn't quite understand this partition structure.
I'll start the overnight full backup now and try an incremental in the morning.
Thanks again for your interest. I found this by Googling, so hopefully anyone else having the same problem will also find this thread.
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Uwe,
I don't have much experience with TI and Bootcamp, but I would try making an image with only the Bootcamp C:\ selected.
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Still no joy. I started a backup this morning and canceled it after 4 hours because I needed to use the machine and it was really slowing things down. So tonight I launched another backup tonight; it ran for 14 minutes and then reported this:
1 Information 11/28/2010 5:41:58 PM Operation BOOTCAMP C Drive started.
2 Information 11/28/2010 5:41:59 PM Analyzing partition '0-0'...
3 Information 11/28/2010 5:41:59 PM Analyzing partition 'E:'...
4 Information 11/28/2010 5:42:02 PM Analyzing partition '0-0'...
5 Information 11/28/2010 5:42:02 PM Analyzing partition '3-0'...
6 Information 11/28/2010 5:42:02 PM Analyzing partition '3-0'...
7 Information 11/28/2010 5:42:02 PM Analyzing partition '3-0'...
8 Information 11/28/2010 5:42:03 PM Analyzing partition '3-0'...
9 Information 11/28/2010 5:42:03 PM Analyzing partition 'C:'...
10 Information 11/28/2010 5:42:05 PM Priority changed to Low.
11 Information 11/28/2010 5:42:05 PM Create Differential Backup Archive Password Protected From: BOOTCAMP (3-0) To file: "E:\My backups\BOOTCAMP_C_Drive.tib" Compression: Normal
12 Information 11/28/2010 5:42:05 PM Locking partition 3-0...
13 Information 11/28/2010 5:42:05 PM Pending operation 147 started: 'Creating volume image'.
14 Error 11/28/2010 5:56:23 PM Operation with partition '3-0' was terminated.
Details:
MFT bitmap corrupted (0x70018)
Tag = 0x89D94B01B483E17A
16 Error 11/28/2010 5:56:24 PM Operation has completed with errors.
I verified there were no files on the backup media when I started tonight's backup, so either it's now failing on the initial backup or there are some hidden cache files somewhere.
In any case, whatever the new release fixed, it wasn't this problem.
I really don't want to do an image backup, but I'll consider it if someone here tells me that it works well (that hasn't been my experience with image backups). I guess I'll be requesting a refund and will instead try using a copy of of Norton Ghost 14 that came bundled with Norton Internet Securityh until I get back home to the sweet WHS.
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Either the MFT is slightly different in a Mac environment or there really is a problem with the MFT.
Have you run chkdsk /r to check the disk?
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Yes, as I mentioned the CHKDSK took most of a day (I have 1.7 million files) and didn't find anything.
In any case, I requested and received a refund. Unfortunately, the Norton Ghost version I had is not compatible with Windows 7; tried the Windows 7 built-in backup program and after 8 hours it was only 30% done. I gave up on that.
So I'm still looking for a backup solution until I get back home to the WHS If someone posts here that this problem is fixed, I'll give Acronis another try. Seems like a good opportunity for an Acronis engineer to acquire a Mac.
I will add that I don't understand why there is normally an extra charge for the Plus Pack, which is required to back up the newfangled partition format. Many machines are going to ship that way now that disk drives larger than 2TB are becoming available -- I can imagine a lot of frustration from home users as they find that they can't back up their new machines without forking over even more money. I lucked out because the plus pack was included with my purchase, and that's how it should be.
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