Unable to Create Secure Zone

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Running TI Home 10.0 build 4942 (not 2010) on WinXP Pro SP3. Recent erase and rebuild of system so starting over. Only 1 partition. RAID 1 using NVIDIA RAID drivers on ASUS mobo. Tried 2x to create the Secure Zone and activate Acronis Startup Recovery Manager; each time it reboots twice with screen displays indicating that it was successful. However, when I go back into TI, SZ does not exist. Then followed advice in another post, tried creating SZ while running from Bootable Startup disk created through TI, said it could not create the SZ. Any thoughts or ideas? I know I can store image elsewhere (and will) but would also like the ability to restore base image using F11 key. Is there something particular in BIOS I should look at? Is my RAID not supported? Any guidance appreciated...

Sun, 09/27/2009 - 05:36
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Hello Ronald,

Thank you for using Acronis Products

There are two possible causes:

  • There are four primary partitions on the disk;
  • The file system is corrupt.

Solution

  1. Acronis True Image cannot create Acronis Secure Zone on a disk with four primary partitions. Convert one of the primary partitions to logical or create Acronis Secure Zone on a different disk.
  2. Try checking the disk for errors:
    • Go to the Command Prompt (Start -> Run -> cmd);
    • Issue the following command:

chkdsk DISK: /r

where DISK is the letter of the partition you need to check.

(!) Checking the C: drive may require you to reboot the machine.

Sun, 09/27/2009 - 06:43
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Dmitry, Thanks but still no go. As noted in first post, only one partition on hard drive. Ran chkdsk as recommended, took hours to complete. Tried to create SZ after that, went through the motions, but then when I went back in to the Manage Acronis Secure Zone Wizard, it does not show any SZ, and still shows entire free space of the disk as available for SZ (same size as before creation attempt.

My RAID drivers are not native Windows. Do you think it would help to go through the motions of creating boot disk through BartPE method, and including the RAID drivers, then booting from that CD and trying to create SZ that way?

Frankly, I've spent more time messing with this already than it would have taken me to wipe the drives and reload all my programs!

Sun, 09/27/2009 - 23:21
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I should also mention that I've tried creating 2 differently sized SZ since doing chkdsk (with /r switch). Max available is 294.3 GB; min size is 39.22 MB. I have tried creating 42.x GB and 11.01 GB; neither one was successful.

Sun, 09/27/2009 - 23:31
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I tried to create the secure zone and it corrupted my hard drive. Acronis support was unable to recover or restore the information. Did the MBR fix, chkdsk froze at 50% and support finally gave up after 3 hours. I don't fault the folks at support, but implementing secure zone is HIGH RISK. I may have just a small company, but I lost my server with all the financials. The effort here to rebuild is devastating. The risks need to be better documented or there needs to be a fail-safe approach.

Fri, 10/16/2009 - 17:22
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Robert Birdsall wrote:
I tried to create the secure zone and it corrupted my hard drive. Acronis support was unable to recover or restore the information. Did the MBR fix, chkdsk froze at 50% and support finally gave up after 3 hours. I don't fault the folks at support, but implementing secure zone is HIGH RISK. I may have just a small company, but I lost my server with all the financials. The effort here to rebuild is devastating. The risks need to be better documented or there needs to be a fail-safe approach.

I know this is too late for you but the SZ is a feature that has long outlived its usefulness. After you recover from this disaster, use an external drive for your backups. It has the added advantage that you can take it off site for safety. And now with the advent of eSata, speed should not be a reason for not using an external drive.
You also have another option of using removable tray/rack devices. I think the industry calls them mobile racks. Here again the backup drive can be taken off site.

Fri, 10/16/2009 - 20:03