Unable to delete backup files

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I am unable to delete the backup file, which is on a NAS andwas created by Acronis True Image V 17 . I keep on getting the error "The action cannot be completed because the folder or a file in it is open in another program." as can be seen in the attached snip.

I have tried multiple times, by closing the Acronis program, shutting down the Acronis processes, still I cannot delete this file.

Any help is appreciated.

 

Thu, 12/28/2023 - 21:20
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Hello!

It appears that the backup file you're trying to delete is encountering a common issue where a folder or file within it is open in another program. To resolve this, please follow these steps:

  1. Ensure No Applications are Using the Backup File: Close any applications or programs that might be using the backup file. This includes Acronis True Image or any other software that may have the file open.

  2. Check Active Processes: Open Task Manager (Ctrl + Shift + Esc), navigate to the "Processes" tab, and make sure there are no processes related to Acronis True Image or any other program associated with the backup file. If found, end those processes.

  3. Disconnect Network Drives: If the backup file is located on a NAS, ensure that no other devices or users are accessing the file. Disconnect any network drives connected to the NAS temporarily.

  4. Reattempt Deletion: After completing the above steps, try to delete the backup file again.

Alternatively you can install the program and add the backup in the vault : https://kb.acronis.com/content/60918

After you will be able to delete it from the console.

Thanks in advance!

Mon, 01/01/2024 - 16:07
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