Unable To Deploy Remote Agent

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Posts: 1
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Hello,

i am attempting to incorporate "Acronis True Image Echo 9.5 Build 8072 Workstation with Universal Restore" to a 50 computer domain.

i am the administrator here and im having a bit of a problem.

i have installed "acronis backup server" and the "true image management console" on an adminstrative workstation.

when i open up my management console and try to install the remote agent on my client computers, i get the following error:

i entered in my adminstrative account info on the domain.

after many failed attempts at this, i tried to install the remote agent locally.

then i tried  to connect to the workstation computer from my administrative computer i get this error:

 

any ideas?

Tue, 08/25/2009 - 16:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 17
Comments: 2991

Hello Nathan,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Please do the following to fix the issue:

1) Download the latest build #8353 of the product. You can learn more on how to download the latest build here.

2) Install the product and update all the components;
3) Please remember that you need to either reboot the machine where the components have been updated or simply restart Windows service of the Acronis Agent.

To restart the service:
- Hit Start -> Run and type services.msc
- Restart the Acronis Remote Agent service.

If the issue persists, then try disabling SSL encryption:
- Click Start -> Run and type in regedit to open Windows Registry;
- Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Encryption\Server;
- Rename the Server subkey to Server1.

Also when you select the computer you want to connect to you can specify the IP address instead of the computer name.

Thank you.

Sat, 08/29/2009 - 08:22
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