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Unable to install 2013 it keeps telling me invalid key

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Purchase the product and can't install it keeps telling me invalid key? I cut & paste and I tried typing it in wit the same results. Need help.

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Did you purchase the 2013 main program or the 2013 Plus Pack. If you purchased only the Plus Pack, the serial number will not work if trying to install the main program, as it is a separate download and requires the 2013 main program (with it's own serial number) to be installed first.

Hello Donnie and James,

Thank you for posting and your help James.

Donnie, please send me a private message with the serial number, name of the installation file and a screenshot of the error so that I can assist you with resolving this issue.

Please let me know if you have additional questions.

Thank you.

I am getting the same problem.  I had purchased the 2010 TrueImage Plus pack.  I re-downloaded the software from my account, and cut and pasted the key, but I get an invalid key response when I try to get any updates.

 

Eric, if you have downloaded the ATIH 2010 installation software from your Acronis Account, then this should be the final build version that was provided, and thus there will be no later updates available.

The final build for 2010 was # 7160 which should be shown on the Account page in the application GUI.

If you have a problem with getting your license key to be accepted when installing the software, then you will need to contact Acronis Support as we have no access to the licensing system used by Acronis (we are just users too).