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Unable to install Acronis True Image Home 2011

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Hi,

I have bought Acronis TIH 2011 and when I click the install button in the launcher window (after language selection) nothing happens.

In the Events Viewer, I get an error with TrueImageInstall.exe (failed module: MSVCR80.dll).
I found this (http://kb.acronis.com/content/15190) and this (http://kb.acronis.com/content/13923) but I can't access to the window where you can extract the files.

Sorry for bad english but I hope you can help me.

0 Users found this helpful

The basic troubleshooting is limited:
- clean you temp files,
- enable a clean boot environment (that means disable any non-microsoft service and startup items in msconfig),
- try to install again.

If this doesn't solve it, you will need Acronis to look at your installation logs.

http://kb.acronis.com/content/13923 tells you how to generate the logs they will ask you (click on generate log manually).