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Unable to install True Image Home 10 (error module missing...)

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I purchased both Disk Director Suite and True Image 10.
Disk Dirsctor install and work perfectly
After installing TI, impossible to launch it (error module missing etc) and Disk Director is not working either.
I tried the snapAPI, no success either but after removing everything, my PC crashes... Tried the same process many times, same results. I use Vista x64.
Please advise,
Serge

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Hello Serge,

Please accept our apologies for the difficulties you've experienced.

I'll surely help you to resolve the issue, but first of all I need some additional information from you.

1. As I understand, you've installed Acronis Disk Director and after that you've installed Acronis True Image? Could you please install True Image first?

2. If the issue still persists, could you please gather AcronisInfo utility output as described at this KB article and attach it to your reply to this thread?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.