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Unable to open data streame and unable to reinstall

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Backup would not complete without an "unable to open data stream" error. From forums, read I should run acronis cleanup to uninstall acronis. After i ran this, I am unable to reinstall the software as it claims there is a newer version installed. There is noversion installed so now I am left with nothing. Not impressed! Running Windows 7 64-bit on AMD processor.

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David,

Could you edit your post and transfer this thread to either the ABR or TIH forum where more people will see it.

Which Acronis product are you using?

Two things to try:

1. Extract the MSI installer and try installing directly from that.

2. Depending on what product you actually have, retrieve the MSI installer log and look for a -3 entry near a MSI CONTEXT GEN UPGRADE and then search in registry for the CSLID entry that it shows.

You might need to post your log file here for proper dissemination as they are not easy to read on the first attempt.