Unable to read disk (but Windows XP can)

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Posts: 25
Comments: 50

I am running TI V11 (latest build) and recently I keep getting a 'Can't read sector 63 of Disk 6' error. It's and external USB drive that I've always backed up to. The interesting part is that Windows Expolorer (XP Pro with latest updates) can read it and navigate just fine.

Any reason TI would consistently not be able to read the disk (are they using a different access method)? And, is there anything special about sector 63 that would hang up the program?

I am going to reformat the external drive and check for bad sectors but just curious why TI consistently can't read it but Windows can.

Thanks in advance!!!

Mon, 11/02/2009 - 14:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 942

Hello Mike,

I will do everything possible in order to resolve the issue you experience.

First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

If the issue persists please check the partition for errors:

  • Go to the Command Prompt (Start -> Run -> cmd);
  • Enter the command:

chkdsk DISK: /r

where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.

If the issue still persists please do the following:

  • Download SnapAPI update
  • Unpack the archive and run the SnapAPISetup.msi file;
  • Go through the wizard screens and hit Proceed to install the update.

You will need to reboot the machine to finish the installation.

Let us know if you need further assistance.

Tue, 11/17/2009 - 12:29
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