Uninstall Acronis Trueimage Home v12 on WIN7 64 bit
Hi,
I would like to uninstall Trueimage Home v12 from my win7 64 bit laptop. However, after reading some posts I am a little bit afraid to attempt it.
Can someone suggest a successful path and how I can verify if EVERYTHING w/ regard to Trueimage Home v12 was uninstalled?
Happy trails, Mike
Use control panel / programs and uninstall from there. After that you would need to download and run the ATIH 2012 cleaup utility http://kb.acronis.com/content/24545 following the directions very carefully to make the registry entry deletions suggested. Do not allow the cleanup utlity to reboot your system. You can do it manually after making the registry edits required. Be sure to have a full backup before beginning the removal process in case you have problems.
Thank you very much for the information.
Not directed at you James...Really? I am expected to manually edit registry keys to completely uninstall this app? Come on folks! Cant Acronis build an uninstaller that will completely uninstall the application and not require end users to go messing around in the registry? Seriously?
James the KB article reads: (!) If you have Windows 7 and Windows integration enabled to substitute the Windows Backup and Restore feature with Acronis True Image Home 2012 backups, please disable the integration in the product first. See Acronis True Image Home 2012: Windows Integration.
However, the KB article here doesnt say how to disable integration. Please advise. http://kb.acronis.com/content/23978
Happy trails, Mike
If you still have Acronis 2012 installed, click on the gear icon in the top right of the main window. This is documented in the KB article you referenced, but is not clear. You will see the options to enable/disable the integration, remove the tick marks from all three items to disable integration. I agree with you about the registry editing, and this has been corrected in the 2013 beta. It no longer leaves the entries in the registry that 2012 does. Other backup software leaves registry entries as well. I had installed a competitors application, after I un-installed it every time I booted the system an event error was logged until I manully removed them myself. There was no documentation on even how to do it. At least Acronis chooses to document the entries and provide instructions on how to remove them. I'm sorry your experience with Acronis has not been as good as you would have liked. I still use Acronis on a regular basis, and have been through many versions. Not all have been easy to get going, but the core backup and recovery technology is good. I feel that although there are many other backup software packages to choose from, Acronis (when installed and working well) provides great value for the money. I use several products for backup. I never only trust one when it come to data protection. Acronis is just one tool in my toolbox.
Hi James and thank you for the kind reply.
I appreciate your input. I to have had Trueimage for a VERY long time. I think if Acronis checked my name in their records they would see I have had Trueimage since before the year 2000.
For me this current product Trueimage 2012 Family and Plus Pack (which I paid for on cd from Acronis) just roots itself in too deep into the OS.
The bluescreen I got when updating from the auto update to a new build scared the crap out of me. AND I lost all my restore points. I also noticed that it has turned off windows backup which I do not recall giving it permission to do.
My laptop seems more unstable after the 2012 update.
Unfortunately I neither have the cojones nor expertise to edit registry keys. So unless find a geek I can trust or I am willing to pay someone to do the edits I may have to live with the current version until what I hope is a leaner, less intrusive version comes out for 2013.
If Acronis is losing customers over this version they may want to consider offering a 'We want you back.' deal for 2013.
If I do get it uninstalled I would consider coming back if the 2013 product less intrusive.
Happy trails, cowboy Mike
From what I have seen of the 2013 beta test, it looks like more of an update to 2012 than a new product. I'm actually glad this is the case. To many of the new versions were filled with feature add-ons, updates, and GUI changes, that caused more problems then they were worth. While participating in the beta, the staff at Acronis was very open to bug reports and fixes were implemented based on feedback from the beta testing community at large. I'm running 2013 beta build 3152 and it is probably close to the final release. It is very stable and removes cleanly from my systems. No leftover Acronis drivers to worry about. I feel much more confident about recommending 2013 to my clients and friends than I ever did with ATIH 2012 (Although I still recommended and installed many of copies of 2012 esp after the 7133 build was released.)
The registry entries are not too hard to locate and change. I feel you could perform them without too much trouble. If you are unsure of the results you will receive, you could make sure you have a full disk based backup and then make the changes. You could always restore your system from the backup if all goes south. I've done the edits numerous times between version upgrades and during testing of 2013. The key is to only delete the particular entry(s) in the correct order that are related to Acronis, ususally only one filter and one service remain after the un-install and cleanup utility have done there things. If you decide to attempt it let us know. Plenty of folks here have done this with excellent results, and would be willing to guide you through it.
I am trying to uninstall TrueImageHome 2012 for Windows 8 and following the thread, I visited this page
http://kb.acronis.com/content/24545
only to have it say, "access denied," please advise.
The cleanup utility has been moved since the posts above were written. The new link is http://kb.acronis.com/content/34876, and can be found by doing a search for "True Image cleanup utility".
Please help! Acronis True Image Home 12 stopped running on my 64 bit Windows 7 machine, yielding the message "Acronis not installed".
I attempted to uninstall Acronis via add/remove programs.
In response to the resulting options dialog (eliminate Secure Zone, etc) I selected all (3) options.
The uninstall failed, the errors state "Installation has failed" and "Fatal error during installation" (even though it is an UNinstall I am attempting.
I accepted the "save file" option when the uninstall failed and have attached it.
Please tell me how to eliminate this product and regain the space being used by the Secure Zone when neither the program or the uninstall will work.
I really do not want to reinstall Windows 7 and all of my applications to resolve this.
Do you have a full disk backup image created before the problem occurred? Restoring that would be the natural solution.
Oh, yes, I do. But there have been multiple programs installed since the last backup.
Thanks for the prompt response, but I just finished solving the problem (I saw your post when I checked my email).
I found a way to use 3rd party tools to uninstall, remove registry traces and reclaim the partition resources.
Perhaps I will try a reinstall at a later date.
Thanks again.
FYI:
I advise against creating the Acronis Secure Zone. It's really meant as a sub-optimal method of backup for people who have no external target to which to backup. If your drive fails, you would lose your system, files, and your Secure Zone backups.
It's much better and safer to make backup images to an external hard drive.
Also, in the past there were occasional reports of the Secure Zone causing problems to the system. When I installed Secure Zone on one PC, it corrupted the hard drive causing data loss and rendering the system unbootable. Perhaps the latest versions of Secure Zone are improved, but that experience coupled with its inherent insecurity and lack of redundancy cause me to be wary of Secure Zone.
I also recommend against the associated Acronis Startup Recovery Manager. If activated, it modifies your system drive Master Boot Record (MBR), which can cause problems with multi-boot managers and other low-level disk utilities.
Very good advice.
Thank you!
Hi David,
Would you please post the tools and steps you used to get Acronis True Image completely removed? I need to uninstall ATI Home 2012 on a win 7 64 bit Lenovo laptop.
Happy trails, Mike
Disable the Secure Zone and the Acronis Startup Recovery Manager.
Disable ATi integration with Windows.
Uninstall True Image.
Run the Cleanup utility and make the registry changes.
My method was inelegant at best.
Acronis was in a state where it reported that it was not installed, yet I had been using it for some time.
Windows add/remove, when started, would be replaced by Acronis Uninstall which would fail.
I made a complete backup of the registry (via Windiws Regedit | Export)
At this point, I used an old (Microsoft Fix it) tool to try to automatically patch the registry, it changed a few keys.
This allowed add/remove programs to try uninstall (unsuccessfully)
I then ran a free product 'IObit Uninstaller" (in "Powerful Scan" Mode) to uninstall Acronis.
Next, I rebooted and ran CCleaner (in both Cleaner and Registry modes).
Last, I used the Windows 7 Disk Management tool to reclaim the drive space used by the Acronis restore function.
It took less than an hour, I didn't have to reinstall anything (well, Acronis, if I decide to try it again) and all is well with my PC.
Since the Installation of Acronis 2014 every time I attempt to switch off my P.C. it states the following message.
Operations are in progress,please wait.
The machine will turn off automatically after the operations are complete.
The only way now is to force the Switch Off.
I have tried to Uninstall the Program and this seems impossible,Help
Richard,
If you are within 30 days of purchase, you qualify for their direct assistance. register your serial number and you can contact them via live chat or create a support ticket.
My suggestion would be to use the TI Cleanup tool (link 4 below) and do a complete removal and reinstall of the product and see if you have the same issues. Do follow the written (common) instructions included within the cleanup tool.
Hi,
I am finally ready to attempt to uninstall ATI 2012. Can I please get some more details on what to look for w/ regard to the registry keys and what it is exactly that I need to delete. I have never edited or deleted a registry key before.
Happy trails, Mike
The safest way to clean up the registry is to use CCleaner.
I will ferret out the unnecessary keys while allowing the option of backing them up should something go awry.
Hi David,
Did you use the free version of CCleaner?
I have never used it before.
Will it flag or show the acronis keys that need to be removed?
If the correct uninstall process is the following:
1. Disable the Secure Zone and the Acronis Startup Recovery Manager.
2. Disable ATi integration with Windows.
3. Uninstall True Image.
4. Run the Cleanup utility and make the registry changes
Where in the process do I use CCleaner?
Will CCleaner prevent me from making a mistake? :-)
Happy trails, Mike
Free Version of CCleaner - yes
CCleaner flags registry keys to be removed - yes
CCleaner gives you the option of selecting the key(s) it has flagged for removal - yes
CCleaner offers to make backup of removed keys - YES
CCleaner will allow you to assign a name to the key (or group of keys)
My suggestion would be to give the backup a name that makes sense to you and
Save the file in a folder with which you are familiar (can find)
If you wish to undo the changes, just go to the backups you created/named and double click the ones you want restored to the registry
I still hesitate to use/remove 2012 from my system. I don't use it. I hate it. I speak evil of it (and the company). I was loyal before the 2012 version. Now, I simply don't trust Acronis or it's tools. It takes a 1000 atta-boys to make up for one ah-^%$# (mistake).
Hi Richard,
I am in a similar position since I installed ATI 1 year and 20 weeks ago. It made a mess on install as my first post noted here: http://forum.acronis.com/forum/34667
You'll note that my first thought was to do a windows restore. I set a restore point before installing ATI 2012 but the subsequent install of ATI 2012 wiped out ALL my restore points. :-(
Since then I have been ringing my hands on the uninstallation of it. A few weeks ago I got a new Lenovo ThinkPad W530 and have given the other laptop that has ATI on it to my wife.
Both machines are our main tools for business. We are not computer nerds so if an uninstall of ATI 2012 were to break the laptop we would be up a creek.
I have been waiting in hope that Acronis would make a uninstall tool that would bring the laptop back to what it was before the installation of ATI.
Its sad that a clean uninstall requires novice users/non nerd to edit or delete registry keys.
I would be willing to pay for an upgrade to a newer version of ATI if I could then get uninstall that was clean without having to edit or remove registry keys.
Does anyone know if that would be a possible road to success?
Or if an expert here would be willing to hold my hand via a phone conversation while I do the uninstall using the methods outline above, that would work. I would be willing to compensate someone for their time. I am located in Panama City Beach, FL.
Happy trails, Mike