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Uninstall fails

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While updating Windows wo Windows 10 the update process requests  to uninstall Acronis True Image Home 2012.

Die Deinstallation fails with severe failure during installation.

TZhe same happens if I try to uninstall it via system control. How can I get rid to TI Home 2012 to instalöl Windows 10?

 

Failure log attached.

 

Thanks

 

Michael

 

Attachment Size
acronistrueimage.msi_.txt 189.12 KB
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Michael, please see: https://kb.acronis.com/content/34876 where a cleanup tool is provided that will help you to remove ATIH 2012 (plus versions from 2010 to 2014).

Please read the notes specific to ATIH 2012 and ensure that the Acronis Recovery Manager is deactivated and the Acronis Secure Zone is removed before using the cleanup tool.