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Uninstall issues with ATIH 2012

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I am trying to upgrade to 2016, but ATIH 2012 will not uninstall.  It goes through the uninstall process, but just before it completes, it rolls everything back, but the program is no longer visible in control panel>programs. I try to run the install program for ATIH 2016 and it tells me to uninstall 2012 first.  Any suggestions?

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Use the cleanup utility https://kb.acronis.com/content/34876