Uninstall True Image 2014 from Windows 10
Bought a new MX200 500 GB SSD from Crucial and wanted to clone my 500 GB HDD to it. In the Crucial box is a piece of paper with download instructions for Acronis and it doesn't say that it won't work for Windows 10. I visited www.acronis.com and there, on the first page is a 'Now Supports Microsoft Windows 10' banner so I download and install. It appears to work but gives a 'Clone Error' when the actual clone process starts. Crucial customer support walks me through the process of creating an Acronis bootable USB drive, the drive runs but the error ends up the same. So I give up and use Macrium free which works.
Now I want to uninstall Acronis True Image 2014 that is what was installed from the Crucial link. From Control panel it starts the uninstall but right at the end it rolls back and cancels with no error messages - just does not uninstall. I tried the uninstall tool here https://kb.acronis.com/content/34876 but all it does is say 'Wrong Windows Version Detected'.
Please advise how I can remove Acronis True Image 2014 from my machine.
You should also stop sending Crucial SSD purchasers to your site unless you give a warning not to install on Windows 10.
If you search the forum you will find quite a few people reporting issues with Crucial drives. If you want to remove Acronis completely I suggest Revo Uninstaller free http://www.revouninstaller.com/revo_uninstaller_free_download.html with its most aggressive setting. TI 2014 is not supported on Windows 10. You may want to upgrade to TI 2016 which is supported.
If you received a clone error, that is an indicator of disk errors or bad sectors. You should run chkdsk on both disks. Macrium didn't give an error because its rescue media is set to ignore bad sectors and disk errors by default.
You need to contact Crucial about the issues you are having with their version of Acronis. Removing Acronis will only reduce the frequency of the symptoms you are experiencing. You need to see if Crucial has a firmware update for your SSD and apply it.
If you had followed the directions on the Crucial website, you would have been directed to their Windows 10 compatible version of Acronis.
Hmmm, I do accept that:
A) I could have a faulty SSD
B) There may be errors on the drive
But the suggestion that I erred by following the instructions on the piece of paper that came with my SSD is disingenuous. If Acronis True Image HD 2014 is not compatible with Windows 10, why did it let me install it? The removal tool is smart enough to tell me that the OS is unsupported but the installation tool isn't? Seriously?
I already checked that my SSD has the latest firmware, it does.
Saying "If you had followed the directions on the Crucial website" is not helpful; if there had been no piece of paper with bad instructions on it in the box from Crucial, I wouldn't have a 'tool' stuck on my PC that I can't uninstall. I'm sure I'll resolve this eventually but Acronis need to own some blame in this situation. Specific suggestions:
1 Make the installer check the version of Windows and stop installation on an unsupported OS.
2 Move the 'Windows 10 Users Click here" link that's at the very bottom of the http://www.acronis.com/en-us/promo/tihd-download/ page to above the 'pick a language section. 99.9999999999999% of people will do as I did which is to see my flag, and click on it - that's EXACTLY what the instructions tell you to do on the piece of paper.
Follow up - if someone's stuck like me, you can 'upgrade' to the free 2015 version and then immediately uninstall, that seems to have taken Acronis off my PC.
Thanks for the help guys.