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unistall error

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I was uninstall but the pc crashes.
Reboot does not make me uninstall because error data.
I tried to reinstall but you can not see why old version already installed.
I've deleted manually from: regedit, document and settings, program references to Acronis, but nothing has changed.
What can I do?
Thanks

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Antonio,

You can still boot into Windows itself OK?

Are the True Image files still in the Acronis folder or are they now deleted?

Does True Image still appear in the installed programs list (add/remove programs XP or Programs and Features Vista/W7)?

Is your PC still crashing?

What was your old version and build of TI and what is the new?

Is this an Italian language version of TI?

When you try to re-install TI, what error message do you get?

If possible can you post either a 'snip' picture (Vista/W7) or a print screen snapshot (XP) of the error message you see.

I think you might only need to download the Acronis uninstall utility, as you might have missed some entries in registry.

If your computer is still crashing, then there are some other places that can be looked at.

You can still boot into Windows itself OK? YES

Are the True Image files still in the Acronis folder or are they now deleted? ALL DELETE

Does True Image still appear in the installed programs list (add/remove programs XP or Programs and Features Vista/W7)?

Is your PC still crashing? YES

What was your old version and build of TI and what is the new? Acronis True Image Home 2010 v13 Build6053 ENG

Is this an Italian language version of TI? I wanted to try out the ITALIAN VERSION

When you try to re-install TI, what error message do you get? UNISTALL OLD VERSION, BUT I CAN'T UNISTALL

If possible can you post either a 'snip' picture (Vista/W7) or a print screen snapshot (XP) of the error message you see.

I think you might only need to download the Acronis uninstall utility, as you might have missed some entries in registry. LINK?

If your computer is still crashing, then there are some other places that can be looked at. NOW THE PC IS OK

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Antonio,

Can you clarify - is the PC still crashing or not? You've answered yes and no to that question. :) Do you still have a problem.

after unistall, reboot before it crashes. but when I restarted the pc, everything worked but I'm not install new version

Hello,

Colin, thank you for your help.

Antonio, let me assist you.

I may recommend you to use Acronis Clean-Up utility to remove all traces of Acronis software from your PC.

You can find the detailed instructions on how to use the utility at this KB article.

Please let me know if you need any further help.

Thank you.