Universal Restore/Drivers manager; folders with drivers show no .ini files or anything else
When it comes to using Drivers Manager when using UR, when I point the program to a known good folder with drivers with .ini files, the folders are blank. This happens when using the bootable CD and when using the program within Windows.
Is this normal, and if so why??
XP Pro w/sp3 using True Image 2010
I went ahead with the procedure pointing the program to 'empty' folders, but the restore failed with that BSOD '07c' stop message.
BTW, I run admin. rights and show all files.
Hello Bruce H!
Thank you for finding time to open the thread regarding this issue. I understand your concern and will do my best to help you.
Unfortunately due to the lack of information it's hard to say for sure what happened, so this situation requires investigation. But before we proceed with the investigation, please
- Download the latest bootable media, burn it onto the CD and try it instead of the media you have
- Make sure that all the drivers are in *.inf and *.oem format stored in one folder
- Verify the steps you take with the following guide
Should the problem persist, please gather Acronis Info from the source machine, screenshot of the issue and Recovery log. After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!