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Unninstall acronis 2012, allowing Acronis 2016 to be installed

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I had a very bad crash, caused by a bad installation of windows 10, sponsored by Microsoft. I used my acronis 2016 to retrive my bachups (made with acronis 2012) and, after that, I'm trying to install my new version 9Acronis 2016). I have (or supposed) unninistalled acronis 2012 - by it's installation program - but, whwn tried to install acronis 2016, it is denied, informing that i have to "unninstall acronis 2012, and try again). I simply cannot unninstall acronis 2012, so, I cannot use my acronis 2016. I'm searching for advice.

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I reccomend you try the 2012 Cleanup Utility https://kb.acronis.com/content/34876 to remove 2012 completely.

Greetings,

Just used it today.  Joannis, be sure to follow all steps in the KB that  thomasjk references. 

 

https://forum.acronis.com/forum/111705#comment-326844