unsupported hard drives

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 5

I have home 2009. I make a full backup about once a month. I have just tried to restore a backup that is about a week old after a disaster. I booted up with the Acronis boot disk I created last week at the same time I made the backup to an external hard drive. The boot disk comes up fine but then it give me a message about "unsupported hard drives."

I have backups on several different external hard drives and tried each of them but I still get a message about "unsupported hard drives.

Now, here is the kicker.  I have an older Acronis Boot disk from an earlier version of Acronis Backup and I booted up with that disk and it immediately recognized my external hard drive!  Of course, I cannot use it to restore the backup I made with Home 2009.

It appears I have to pay to get support from Acronis about this issue which really bugs me. I shouldn't have to pay for them to get their software working properly, so I have to say, I am really frustrated. I have literally dozens of backups and I can't use them!

Does anybody know of a solution before I spend money with Acronis support to get their software working properly?

Thanks - Bruce

** Thread moved to the appropriate forum section** by Michael

Fri, 09/18/2009 - 00:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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If the build number of your version (2009) is not the latest, 9796, then you should log into your account and get that build.  Install it and make another rescue cd of that build and it should see your external drive.   If it doesn't, post again, but in the Acronis True Image topic where more users are available to help - and there is some excellent help available.

Fri, 09/18/2009 - 13:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 5

Thanks for the reply. I did in fact download the latest version, build 9796 and try it again with the same result.  I will post again in the "True Image Topic" as you suggested.

Fri, 09/18/2009 - 21:59