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Update to build 7046 fails

Thread needs solution

After downloading the new update build 7046 I installed over the existing build. After few minutes the installer shows the problem you can find it in the attachement.
What shall I do? With regards Günther

My OS: Windows 7 Ultimate 64-Bit

Attachment Size
Fehleranzeige.PNG 219.89 KB
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Hello Günther,

Let me help you.

I may recommend you to uninstall the current build of the software an then install the latest one #7046 from scratch.

If the issue still persists, please gather MS Installer log file and attach it to your reply.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thank You for answering soon. I tried the following: Uninstall with windosw clean up and acronis clean up and install build 7046. But there is anytime the same issue. As attachement You`ll get the log-file I seem to be the right one. Thank`s.

Thank You for answering soon. I tried the following: Uninstall with windosw clean up and acronis clean up and install build 7046. But there is anytime the same issue. As attachement You`ll get the log-file I seem to be the right one. Thank`s.

Hello Günther,

Unfortunately, you've sent me a wrong information.

I have requested MS Installer log file, you can find the instructions on how to collect it at this KB article, but you've sent me SnapAPI log.

Please collect a correct log file and submit a support request with the gathered information.

Thank you,

Hallo,
Sorry for my late answer, but my computer had a total crash after my experiments to update acronis. The MBR of my system HD was demaged so I had to recover a backup with acronis DVD. Now I deinstalled Acronis (without deinstalling any machines; without stopping any services; without MS Clean up and without Acronis Clean up) and installed build 7046 with Your help. I extracted the installer msi to the desktop and also the bat to install. And I am wondering; it works fine without any trouble.
Thank You for Your help and have a nice day. With regards Günther

Dear Guenther!

Thank you very much for the information provided, we really appreciate it.

I have carefully looked it through, but unfortunately since this is a German version, we will have to show it to the German support.

Could you please kindly submit a support request with all the information attached and let us know the case number? We will make sure it is reviewed immediately.

Please accept our apologies for the inconvenience with the software faced, and thank you once again for your patience and understanding.

We will be looking forward for your reply.

Thank you!