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UPDATE TO LATEST BUILD ATI HOME 2010 PC BACKUP & RECOVERY

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I HAVE DOWNLOADED BUILD 7046 TO MY DESKTOP BUT IT WILL NOT INSTALL. MESSAGE SAY I DO NOT HAVE ACCESS TO CORRECT KEY (?). CONTACT SUPPORT. WHAT DOES THIS MEAN? I HAVE WINDOWS 7 PROFESSIONAL IMSTALLED ON HP G71 NOTEBOOK. I HAVE BEEN USING ABOVE NOTED EDITION OF YOUR SOFTWARE AND ASSUME IT IS NOT THE BUILD THAT WAS RELEASED IN THE LAST 10 DAYS. HOW DO I INSTALL THE UPDATE?

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Bernard,

As yet ABS2010:4050 hasn't been updated to reflect the new build of TI2010:7046 .

Unless you had TI 2010 installed previously or have a licence for TI 2010 you won't be able to install 7046.

By the way, your Caps Lock key seems to be stuck! :)

Hi have the same problem, that #7046 will not install. I am now on build #6053. The installation fails withe the message, tha it can not be installed. If I check for upgrades it tells me, that I am on the latest version.

Hello,

Colin, thanks for your help.

Bernard and Gerhard, in order to investigate the installation issue and find out what exactly caused it, I need additional information from you. Please gather MS Installer log file as described at this Knowledge Base article and attach it to your reply to this thread.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hi, I have attached the log-file as described. The message I get is: Installation not complete. Try again.

Hi, I deinstalled TI2010 #6053 and did a new installition of #7064. Now it works. Problem solved!!!

Hello Gerhard,

I'm really glad that you've managed to fix the issue.

Indeed, it was that rare occasion when the installation fails because of the previous build was installed. New installer had tried to replace some values in Windows Registry but for some reasons they were locked. When you uninstall the previous version of the software, those values were deleted and the installation was successful.

Please let me know if you have any other questions.

Thank you.