Updated Blue Screen Stop Error Message

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 10
Comments: 4

Hi

I have been getting the Blue Screen Error Message when running the trial version of Acronis True Image Home 2010 first time during One-Click Backup operation.

And Also each time when I click on One-Click Backup in Tools & Utilities section of ATIH 2010.

The Stop Error Message is : STOP c000021a Unknown Hard Error, Unknown Hard Error

I will attach the technical files for you to look at in order to find a solution for this problem mentioned above.

Please respond soon.

Thanks

Egan

Attachment Size
Acronis_Technical_Troubleshoot_Files.zip 309.44 KB
Tue, 10/27/2009 - 20:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello Egan,

I will do my best to solve the issue you experience. Analyzing the crush dump I have found that the source of the issue is hpwucli.exe process. You didn’t include sysinfo file to your diagnostic info so I searched in Google what this process responsible for and found out that hpwucli.exe is a HP Software Update Client from Hewlett-Packard belonging to HP Software Update Client.

In order to investigate the issue I would recommend you to disable that process from Task Manager (hit CTRl + ALT + DEL -> Task Manager -> Processes -> find hpwucli.exe -> end process) and see if the issue persists. If the issue doesn’t reproduce I would recommend you update HP drivers or disable that process each time you use Acronis True Image Home 2010.

Let us know the results.

Mon, 11/09/2009 - 09:03
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