Updated to new 2012 --- not work --- now in splash screen

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Okay.

wife''s new Dell Inspiron 4 GB ACronis True Home 2012.

Went to back up today and was told update available. I installed.

Tried to run update on 1st external "told insert last media...."

Tried second drive same thing. Tried to kill true Image 2012 through Task Manager and said restart.

Now hung at start screen to one hour saying "operations in progress .... will shut down when complete."

Great except backup is NOT working!!! Error message is "calculating", before I tried shutdown.

Now even safe mode won't work ---- keeps coming back to "operations in progress....."

Previous version of 2012 worked!

Oh, yeah the first "problem" drive backed up fine on 2010 and other machine.

How do I recover from something that won't complete?

Boy, does Win7 suck, as I have no startup disk, although I have the Acronis 2012 recovery disk.

Previous backup is 3 weeks old.

Please inform.

Jack Cadogan
703-866-9422.

Fri, 05/18/2012 - 18:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1344

Welcome John/Jack,
It doesn't sound like you got a clean install or good upgrade. You have a few options.

Attempt a repair install of 2012 from windows Programs & Features applet.

However, I'd recommend a clean install of build 7119.

Its good you already have a known good back up image of your system.

Start by downloading the build 7119 installer from your Acronis User Acct.
https://www.acronis.com/my/products/

Then download the 2012 clean up utility here:
http://forum.acronis.com/forum/29352

If you have tasks you wish to save, you can export them (optional)

Uninstall the existing version using windows Program & Features. Now run the clean up utility and FOLLOW all instructions in the thread.. Reboot and perform a clean install of 7119. Reimport your tasks if applicable.

Post back with your results.

Sat, 05/19/2012 - 14:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

After 2 hours, the "process" completed and was shutdown.

I uninstalled the latest and re-installed the previous version.

Backup worked on "problem" drive.

However, having used Acronis since version 8, could it be too complicated for the average person?

I want to do full backups every month using several different externals, so I don not want incremental backups, monthly verifies, etc, and it is hard to see how to change that. Also "my backups" as a default location is incredibly demeaning.

Thanks to all.

Cheers, Jack

Sun, 05/20/2012 - 17:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 87
Comments: 9259
mvp

John,

Unfortunately, with the recent versions, you cannot decide manually when to start a new full backup. Everything is "automated" in the auto-cleaning retention rules in the backup settings.
To trigger a new full backup in a backup task, you have to move the existing TIB files manually to another directory on the same disk (to avoid a long copy). This will force ATI to create a full the next time you run the task.

Sun, 05/20/2012 - 17:20
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.