URGENT*** Failed at the starting gate***

Hi Robert, this is a problem with the file system on the source or object disk most likely. Run chkdsk /r/f on both (all source partitions) and it should be ok.

Object disk is total blank; nothing on it, unpartitioned. I am running this under windows not through a boot disk.

chkdsk didn't complain. so, what now?

You have a very fast version of chkdsk!
You are correct of course, the error logically points toward the file system on the source disk. The only other thing I can suggest is that you format your blank drive and try to backup to it and see if that works or not. If you can do that in smallish chunks it may highlight where the problem is and/or provide more information if it fails.

Bruce,
Chkdsk posts its results in the Events section under the Applications settings as a WinUser logon.
Did you check there for the results of chkdsk?

Don't understand. What is applications settings as a winuser logon? something under user\\application data?

chkdsk said no errors for both partitions- quite normal testing. so, i don't know what you would expect to see in an event log, if there werent suspicious events for it to report.

now, does this arconis thing work at all under windows, 7, 64 bit, while running windows, for a like-to-like clone?

the manual says just hit automatic clone... whether that or manual- this is as far as I get.

The answer to your main question is yes. I've performed similar clones many times with different TI versions without any problems albeit not with Win7 64 bit. It will do the job but it won't clone faults if there are any.

ok; so chkdsk says fine. what else can be done?

also this thing faults out within 2 seconds of hitting start. So I really doubt if it did encounter errors so quickly- given chkdsk (which isnt perfect, true) didnt find anything.

When you say you got TI2010 from Western Digital, do you mean the WD SmartWare software or actual TI2010?

Acronis True Image WD Edition Software http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=en

Thanks for the link, I'll download it when I get home and investigate.

Robert,
This was the location I was referring to in post #4. In XP Pro, this is where the results of chkdsk is posted. Not sure exactly where in Win7.

duhh. you meant the event viewer. Nope, nothing worrisome there. Also note that arconis fails within a second of starting off- not likely it found an error on a disk that passes chkdsk that quickly. does arconis have a test or debug feature ( i have the wd version only)

Robert,

OK, I can't install the WD version of TI as I don't have an external WD Book drive.

This means the problem is almost certainly due to it not being compatible with the Western Digital drivers.

This appears to be a problem between something like SNAPMAN.sys and the WD Book driver.

Judging by the install menu, I'd guess that this is a version of TI2009.

As someone else has found there seems to be a grey area over who will and can provide support for this version.

thanks for trying; on the WD site, it says this WD version was released in June 2010, and is based on ti2009. Not sure if WD Book driver is connected to my case? I have a scoprio black disk in a std esata usb enclosure. mean anything different?
WD keep screaming to use their stuff, in this case, this acornis product alone; think i'll have luck with something else, if acornis won't support this?

Also, since you raise the question of support from the company, how do these forums work? Do people from acronis respond on these forums or you have to fill out a support ticket or something? i mean this about as black-boxy as something can be... got no clue how to fix this in a fail-safe way...

Acronis do monitor these forums maybe not on a constant basis, but they do pop in.

I would suggest trying to raise a support ticket via the Acronis website.

The only problem that I can see is that the support system is set up to work using serial numbers, and I'm assuming here that the WD version doesn't have one of those or does it?

I would also try the WD support area as well, but I suspect they'll bounce you back here - but I'd try both so that you then have both areas covered.

Yeah, WD happily bounce you back here. No serial number- so I guess so support ticket; it only checks if you have WD hardware installed. Hmm, in 2 biz days since I posted here, haven;t heard from Acronis. Any likelihood they will pop in?

Geez. sounds really really stuck.

Yeah, WD happily bounce you back here. No serial number- so I guess so support ticket; it only checks if you have WD hardware installed. Hmm, in 2 biz days since I posted here, haven;t heard from Acronis. Any likelihood they will pop in?

Geez. sounds really really stuck.

I am starting to think WD make you use Acronis stuff as a dare.

I found this id on Amazon and in sheer vexation, sent an email to it: ed.benack@acronis.com

Anyone know of my chance of getting a helpful reply or some support?

Hello Robert,

Thanks for posting.

I'm afraid I will not be much of help. Our MVP guys has already suggested everything that can be tried to troubleshoot this situation so I suggest you to contact Western Digital Support for assistance. 

Acronis does not support OEM end users and I'm afraid we will not be able to provide any fix or troubleshooting for your version of True Image.

Thanks,

Andrey.

Audrey,

Ouly thiug the posters here suggested was "chkdsk". others were tryiug to help, but uot actiouable suggestious. chkdsk wasu;t ever goiug to solve the problem. Disks are okay.

.
WD not able to help much. They said, "arconis should be able to tell you what is the error, at least in their forums, it is after all their software". All they could say was, try doing it outside windows; but your manual repeatedly says cloning can be done within windows; and this was just the first machine/drive; I have more drive(s)/machine(s) to do, and so prefer doing this under windows.

Presumably you are a technical person. Instead of explaining why you can't help, couldn't you at least, at the very least, explained what the error codes are- (I have provided a snap of it when starting this thread), since they are supposed to be in your knowledge base and aren't there, and the codes can be generated by ALL versions of your software including the ones with serial numbers and aren't OEM?

this is all only going towards scaring me off any Acronis product ever, or making a professional recommendation of Acronis to anyone. In fact, despite years and years of usage, I am even being scared off WD by now.

Robert and Acronis,
I wonder if the problem is that your source disk is not a WD disk (you said it was SG = Seagate?). I know that OEM software is usually real picky about which disks it interacts with.

I guess that link on the error dialog didn't go to anything useful?

I'd see if you could just do a backup of the SG then restore to the WD, then you could clone it to another WD (or just restore to all of them!). But if my theory is correct about the non-WD drive then you might not be able to do a backup.

Justin