Very clean install - good work Acronis! But I do have some problems...
I have been a long time user of Acronis products, but when I upgraded from True Image Home 2011 to the 2012 product, the installation was abysmal and telephone tech support people guided me into a totally crashed system that took me a while to restore.
I abandoned 2012 but now that the 2013 model comes out I will try again because eventually I'd like to upgrade to Windows 8.
I uninstalled 2011 and installed 2013. The install was easy.
I scanned my old backups and checked that they were accessible - they were.
I built the Recovery CD - including Disk Director 11 - that was quick.
I booted the recovery CD - it worked fine and the disk director also loaded fine.
So, in short, this seems like a much better installation process and everything seems to be fine right now.
I'm about to schedule my first disk backups, I presume they will work out OK, too.
If not you will be sure to hear from me again.
By the way, I am running Windows 7 Professional SP1 - 64bit version.
I have 6 SATA disk drives - each is 2 TB in size. Some are 600MBps others are 300 Mbps SATA.
It is a complex system designed for digital audio production. I have a lot of customized folder locations on various drives and I have quite a few junctions for folder redirections.
ATI 2011 never gave me any trouble, I hope ATI 2013 will prove just as useable and friendly.
I don't use any of the features of True Image except for manually invoked full disk backups, so it would be nice to be able to remove the Try-and-Decide hooks and the Non-Stop-Backup and Sync services, etc.
OK, I take that back, I have run into some trouble.
Before I made my first backup, I needed to delete the old backups to make room, so I did that.
I used Windows Explorer to remove the files and perhaps that was a mistake.
Because then I saw that Windows Explorer would take forever to refresh the file views.
It would display a blank screen and the status was '...searching for items' for a long time as the green progress bar slowly moved across the top of the window.
I rebooted a few times and this went on again and again, so I thought I would have to restore my backup to the previous version.
Logging on as administrator saw no problems, so the system seems basically OK.
But then I thought that maybe it was something in Acronis looking for backups across all my disk drives.
So I started up ATI2013 and removed the items from the backup image list that I had deleted and rebooted again.
Now things seem OK, but this is a bit unnerving.
I will wait a while and check out more stuff before I commit to a backup.
My full system backup, using the highest compression levels, amounts to 1.4 Terabytes in size and it takes most of the day to backup and verify.
I can just squeeze it onto a 1.5TB external eSATA drive.
Well, now I am troubled, I can't unmount TIB files.
And when I restart, I get some garbage files made in C:\Windows. I posted this in another thread.
I'm about to revert back to ATI 2011.
I think I may just wait for a new version update and try again later.
I have reverted to ATI 2011. I'll follow this forum and see how things progress, maybe I will re-install again after a few updates.
Jim,
With 2012 and 2013 it is very important (as you've found out) to let True Image delete images rather than deleting via Windows Explorer.
The delay was probably due to TI indexing what it was going to delete (depending on how large the archive actually is).
Colin,
I can see that now, but with all the hooks True Image has in the system, one would think it would monitor .tib file deletions and clean up after itself - after all it does scan for .tib files to add to it's list.
I wish True Image were simpler, or that a small-scale version existed with just a backup task provided. I have no need of the additions that appear each year, and the number of bugs added seem to be equal to the number of bugs fixed.
Having spent so much time in the past trying to clean up ATI installs, I have no patience any more.
I spent 20 minutes reverting to this morning's C: partition and I'm back in business. ATI 2011 does everything I need and it works well on my system.
Since I bought the software, I guess I'll keep it and monitor the forums now and then to see if these things are encountered by others and fixed.
I call such purchases 'Education Expenses'.
Perhaps I should not have exported the backup settings from ATI 2011 and imported them into ATI 2013? Or maybe I should not have added the Windows Shell Integration? I really don't need Versions or stuff like that.
There should have been no problem in importing tasks into 2013 from 2011, th eonly thing noticed during the beta was that some people had to redo the schedule part of things.
Depending on what build you had of 2011 the Windows Shell Integration of that build may or may not have some bearing on what you experienced.
Once you've got your breath back, 2012 might be worth another try it does have some performance improvements and an new file naming stratergy to make it easier to keep track of what archive contains what images, though if you only have one task, that probably will not be of much use.
There should have been no problem in importing tasks into 2013 from 2011, th eonly thing noticed during the beta was that some people had to redo the schedule part of things.
Depending on what build you had of 2011 the Windows Shell Integration of that build may or may not have some bearing on what you experienced.
Once you've got your breath back, 2012 might be worth another try it does have some performance improvements and an new file naming stratergy to make it easier to keep track of what archive contains what images, though if you only have one task, that probably will not be of much use.
I have ATI 2011 build 6942, the latest (and last, I imagine).
Surely you mean 2013, not 2012.
Surely you mean 2013, not 2012.
Ooops lapsus digitalis :)
There was one other error I noticed. Normally I have a spotless Event List with 0 errors and very few warnings.
After the install of ATI 2013 I saw this error logged several times, probably when I brought up the ATI Console:
"The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout."
Looking into the registry I see this is from "ti_managers_proxy.DLL".
My computer is an isolated computer, I don't even have Microsoft Client for Networks configured and I have disabled the Ethernet and Bluetooth ports.
The only network capable ports I have are USB, Firewire and WIFI.
I don't see how DCOM would be involved in this, nothing I have running uses DCOM services or needs to register for DCOM services.
Perhaps this has something to do with the cloud or sync services that are new in ATI2013 - but I have not done anything to start these up and have no need of those features. Given the option, I would not install them.
Two of the services in ATI 2013, I don't remember the names, I think they were the sync services and non-stop backup, I changed from 'Automatic Start' to 'Manual', because I thought I'd never be using them, so I didn't want them memory-resident.
Jim,
Disable Acronis Sync in Windows Services and see if that error message disappears.
Sync runs by default.
***Edit***
The Sync service is better disabled rather than set to manual.
AFCD can be left at manual, it only runs the NSB service, and has to be expressly started by the user.
You posted just as I edited.
Let me think what I did. I believe I did disable non-stop, but made sync Manual because I saw it started itself up again when I ran the console.
I had considered disabling it, but let it go for now.
As I get more familiar with the operations of the software I would make more customized changes, but for now I ignored many of these things and all the registry errors from the install.
I did keep a list of the installation logs from the TEMP folder, the initial Console Logs, the registry 'errors', startup changes, etc. Lots of stuff like that, because I didn't expect this to go smoothly based on past experience.
But I do believe this is all just a matter of finding the right tweaks - It's just so tedious and time-consuming (and should not be necessary).
Maybe tomorrow I will try to install again.
I've just about got everything set up running properly from this morning.
**EDIT** 'This morning' means I am running ATI 2011 again. I have checked the restore, run Chkdsk, backed up using Retrospect (I keep two backup systems), defragmented, checked the logs, etc., etc. Things are now back to 'normal'.
Jim,
You've intrigued me, what registry errors, these might point to the problems you've experienced.
Here is a report of the registry errors (attached) from Raxco Perfect Registry.
After the install, I set all these to be 'ignored'. Usually I would investigate each one and clean them all, but I figured I would do that later.
Most are not important - like empty pointers or missing log files.
I have uninstalled ATI 2011 and re-installed ATI 2013 again, very carefully this time.
I have the same results, even booting in minimal safe mode exhibits the same problem.
I will start a new thread on the problem because this is not titled very well.
The symptom is that shortly after startup, a refresh of the Windows Explorer showing the Computer drives (ie, the top level view) will display a blank list of drives while the status shows '...searching...' and the progress bar slowly crawls and never finishes (at least not after about 10 minutes of waiting).
At the same time, I can launch a display of an individual drive or folder and the display looks normal except for the side navigation bar being empty (that's the side panel that shows the drives, favorites, libraries, etc.).
If I disable the TIBMounter from starting up and the TrueImage startup entry via msconfig, this doesn't happen.
Ara, I thought I was going insane. I have exactly the same problem with Windows explorer...I had been running 2011 then upgraded to 2013 on Windows 7. I then uninstalled 2013 but it did not uninstall all the services correctly. I had to disable some of the services which were still there. I then did an in place upgrade to Windows 8 which does work rather well all things considered but I still have the darn 'searching' issues. Now that I know it is Acronis causing the problem I can stop looking else where. Thanks for all the info guys!
This topic has been further discussed and resolved elsewhere: