Very Disappointed with Acronis upgrade experience - Too many activations, sd card issue, and viruses, oh my!

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I'm having a heck of a time with the Acronis upgrade. I paid $36 to upgrade Acronis and got the "Plus Pack" for free (don't really know what that is). I didn't get to using it for a couple weeks, but before I tried I realized my sd card reader wasn't working and I began having malware/virus issues. I really didn't associate these issues with Acronis, but thanks to this forum I know the sd card reader issue is related to this software. Who knows about the virus/malware thing. All I know is I can't do google searches right now and I could before.

And then when I finally tried to use it, Acronis gave the message that I had too many activations. So I tried to take advantage of the free support via the chat window didn't work. I messed around a bit more and the activation problem appeared to go away so I thought I was good. But the problem came back and my free support has expired. Acronis thinks my hardware ID has changed.

Can anyone out there relate to this experience?? Any help out there for a sorry soul who's just trying to backup his computer? I'm really feeling that I got taken here.

I'm hoping to avoid shelling out more money just to talk to customer support like I tried to do earlier!

Thanks in advance for any help anyone can offer here.

Vince

Thu, 04/26/2012 - 01:35
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Hi Vince,
There are some known issues with upgrades and activation currently. I would suggest you try the following:

Log into your account and download the latest build of 2012 and the plus pack (currently build #6154) https://www.acronis.com/my/index.html

Grab a copy of the Acronis Clean Tool. http://kb.acronis.com/content/24545

Uninstall the current version. Then run the clean tool. Now reboot and install the latest build you downloaded previously.

Post back with your results.

Thu, 04/26/2012 - 05:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello everyone,

Thank you for posting and thank you for your help shadowsports.

Vincent, I am very sorry to read about the issues that you experienced with our product.

The problem with the card reader can be resolved by using the solution from this Knowledge Base article, you will need to reboot the machine with the memory card in the card reader. This issue has been fixed and it will be available in the next update of our software.

For the activation issue please check the instructions from this article, it has a detailed step-by-step guide.

The Plus Pack will allow you to restore a backup to dissimilar hardware, which otherwise would be impossible without it, we have more information here.

In addition to paid support we offer free support for recovery issues and we refund the paid support incident if the problem turns out to be a known issue.

Please let me know if you have additional questions.

Thank you.

Thu, 04/26/2012 - 12:29
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Anton and shadowsports - thanks so much for chiming in here. I feel much better to have the issues acknowledged by someone at Acronis. Hopefully they will be properly resolved soon.

Following the link in your post, last night I did the "activate" within Acronis and it appeared to work (like it did earlier when I tried to contact customer support). And as before, today I logged in and am getting the "Too many activations" error. When I try to "resolve," it says I'm trying to activate on a 2nd computer. It is also saying that the registration server is unavailable.

So at this point I should probably follow shadowsports advice and do the redownload/uninstall/Acronis Clean tool/reinstall procedure.

By the way, does Acronis function properly during this activation problem? Last night I also created a "Nonstop Backup." Do I have to worry about this functionality not working properly because Acronis thinks it's not activated?

Vince

Fri, 04/27/2012 - 11:54