Skip to main content

View backed up files

Thread needs solution

I am unable to open any file that has been backed up (to a usb drive for example). The proper file extensions are present but they will not open. These are files backed up using "File Backup", essentially selecting Documents and Photos. I have older disk and partition backups from Acronis 2014 and files can be opened in place from within the backed up file. Is there a difference in the two backup types that backing up files does not allow opening them in place? Are there setting that can make this possible?

0 Users found this helpful

What OS are you using?

Are you trying to open them by double clicking them?

TI 2015 uses its own explorer to open the files, first try a repair install of 2015 and see if that makes any difference.

Thanks for your help. Opening the files from within Acronis "other Tools" allows the backed up files to be viewed with the native program. I think it would help users if the "Explorer function" is clearly identified or even has its own tab. I did fined that backed up files can be copied elsewhere and then viewed from outside of Acronis by opening normally with their native programs. I've used Acronis half a dozen years and one of the reasons it was chosen was the ability to open backed up files without using the Backup program itself. Oddly enough this is possible when a full disk / partition backup is done, and until recently that is the only backup function I've ever used. Thanks again for getting me on track.