Want to start again
I found that much of the information in the user manual was too complicated and beyond my capabilities. As a result I did a bad job in my backup settings.
I would now like to try again with a clean slate (clear external HDD of all backup items and delete all my current backup settings). Is there an easy way to do this?
I've simplified my objective: to be able to transfer all my files, system, documents, photos, videos, music, e-mails to another computer when required (disaster, new computer, etc.).
Any help would be very much appreciated.
An Old-Timer trying to keep up.

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Hello,
As far as I see, you have already contacted our Support team (case 02645900).
If you use Acronis True Image 2015:
To create a new backup task to back up files/folders, you can follow this instruction: https://kb.acronis.com/content/48398
To create a backup task to back up your disks/partitions, you can follow this instruction: https://kb.acronis.com/content/48392
Best regards.
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