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web site does not recognize registration

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I have a registered copy of True Image 2012. When I log on to the web site and go to the product updates page it says I have no registered products. When I try and register the product, it says the product is already registered. I think I registered the product during installation, not on the website. Can anyone help. I can't even send a message to support via the website, it says I have no registered products.

0 Users found this helpful

Sounds like a disparity between either the login name or the email address.

Use the link below and send "Anton" at Acronis a private message explaining your issue.

http://forum.acronis.com/messages/new/71

I have the same problem and tried to use the link you posted, but after putting in the subject and body text and send it say it has to have a to: person.
but no place to put it in.

All you have to do is to click on the link which is a private message to Anton.

Fill in the subject.
Fill in the text.
Click send message at the bottom below window.