What does "online backup was interrupted" message mean?

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Beginner
Posts: 1
Comments: 1

Platform: WIndows 7

I'm tiring of seeing the message, "Online backup was interrupted". My question is, "Why?". Does Acronis online backup program write error messages to a log file?

This breaks fundamental uier interface principles: "he program should reveal to the user exactly what it's doing at each operation, and report why any operation failed."

Just one more indicator that this product isn't ready for release.

Wed, 03/10/2010 - 19:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 11
Comments: 1342

Hello Herman,

We're really sorry for the difficulties you've experienced.

I'll definitely help you to solve the issue, but first of all I need some additional information from you.

1. Check if there is a proper certificate present at:

\ProgramData\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt

You can double-click to open it in Windows and check the below field:

Valid from [DATE when it was issued to DATE when it expires]

If the certificate shows incorrect information (e.g. the expired certificate was not updated automatically with a newer one) or is somehow corrupted, you can delete client.crt file and reconnect to Acronis Online Backup. The most up-to-date certificate will be downloaded to the machine.

2. If the certificate is OK, but the errors in the log show that some server is not available, ask the customer to create C:\Acronis\ folder and get the output of the below commands (from Start -> Run -> cmd):

ping -n 50 storage3.acronis-hosting.com > C:\Acronis\ping.log

tracert storage3.acronis-hosting.com > C:\Acronis\tracert.log

and attach both files to your reply to this thread

3. Please specify the approximate time and date when the error occurred, the operation performed, and the amount of data backed up.

4. Please let me know the build number of the software you use, you can find it in Help -> About section.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Tue, 03/16/2010 - 11:12
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