What is it with this software? Why doesn't it work?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 4

All I want to do is to back up my 1 disk system to another disk with plenty of room on it. I like the concept of incremental backups. I want simple, reliable software. This is definitely not it.

I have 20+ years of IT experience so I think I know what I'm doing. If I ever released software like this,
I'd be fired. Honestly.

Anyway, I need to back up my system and I searched around and this one seemed like it would do what I needed.
I didn't realize that it wouldn't work.

I bought it, installed it and set up my simple incremental backups and all went well for 2-3 days. Then I get an error
about a matching script is missing or something. Mind you, I did nothing, except check the logs every day. So now it
doesn't back up anymore. I contacted Acronis and they told me to delete my tasks and re-create them. Do I have to
do this every few days? Why???

Whatever. So I did that and it started running again.

Over a period of a few weeks, it sometimes ran, sometimes didn't. I did nothing. Once I did run out of disk space,
but the Status tab indicated "SUCCESS" that day, but no backup was made. I freed up space, it generated a backup
the next day, but that day was RED - indicating failure.

Now I look and I see that it hasn't run in over a week. And best of all - I have no more tasks out there! Who
deleted them? No tasks, no backups.

On their Website, I see that a "hot topic" is scheduled tasks not running. That's really encouraging, isn't it?.

So I do as the page says - download a file and run it. I do it and at the end it goes:

service
install
Ok
service
start
Ok

Then:

[ESC] Start service: Open Service FAILED 1060: The specified service does not exist as an installed service.

Acronis Scheduler 2 has been successfully updated.

So, we get an OK that the service started, then a message that, no - wait a minute, the service does
not exist after all, then a message that Acronis has been successful.

Incredible. Truly incredible.

This software is so unreliable. It shouldn't be this hard to backup a system. Does anyone have any recommendations for backup sofware that works? I don't need anything too exotic. Simple, reliable incremental backups.

What a total waste of money this stuff is.

I totally have no faith that in the event of a disaster, that this software would be of the slightest use in recovering my system. Don't buy it.

Sat, 06/19/2010 - 18:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 613
Comments: 8747

Bob,

This post seems to have popped into the wrong forum, if you 'edit' your post you can move this to the True Image forum, where you'll have a better chance of getting replies. I just happened on this by accident.

As far as your problem is concerned, what version and build of TI are you using and what OS is it installed on?

Was the task a scheduled one or manual?

Is the task imaging the system partition or other partition or whole disk?

Are there any event errors concerning TI in Windows Event Manager?

Did you install TI for single or all users?

If you are using XP do you have a logon password for Windows?

I suspect that the easiest thing to try, is uninstall TI, run the cleanup utility for your version of TI and then re-install.

Sun, 06/20/2010 - 19:20
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