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Where is chat service?

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Hello,

I apologise for asking such and inane question, but where on earth is the chat service located to within support. Because I be dammed if I can find it. It states to use the chat service but there is no link...?

Anybody.

0 Users found this helpful

Go here

http://www.acronis.com/support/index.html

and select Get Assistance Start Here
Then follow the menus. Presumably you've registered your serial number already. I think that helps.

If you can't find Chat, see above post #1. It's relatively easy although Acronis could make it even easier by making "Chat" a menu item directly under "SUPPORT" on the Home page, rather than putting it under the "Start Here" button. Some folks have bit of trouble finding it.

Hello all,

Scott, first of all, I'd like to thank you for your help.

I've forwarded your recommendation to our webmasters and most probably, they'll make a separate Chat button on the support page.

Please let me know if you have any additional suggestions or questions.

Thank you.

Bert,
As listed in post #1 or go to upper right corner of this webpage and you must log into own Acronis web account--just like for downloads.

Once you have logged in, chat will become an option.