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Why so much trouble with Acronis

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I have had 4 different Acronis products. Every one has had challenges, it's like they are all beta projects that we pay for hoping for a better working version. There is no easy tech support.
After reading through the tech support section. It seems that doing a re install is looking better than endless registry editing trying to get Acronis to install. "The un installer doesn't work" I see this all over the posts. Yes, it's true, the uninstaller doesn't work. You have to manually go through the registry, flush this and that. Really? This is supposed to be a one click back up utility. Not very stable.

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I have had nothing but problems since I upgraded to TI Home 2011. I've opened several tickets, received the absolute worst customer service, scheduled 2 phone calls where I was not called, escalated to a team lead, and still my problems are not addressed. I am about to give up on TI as a backup tool. I plan to recommend to my friends that they stay away from this product.

I am happy, yet supprised, that Acronis even let me log in .... agian. To your post - I would say. I understand you being totally upset with the state of customer support. This is totally unacceptable for a PAID product !

God Bless and good luck in your fruitless quest for resolution...

BMan

ThorneNY,

What is the problem you've been having with 2011?
build?

@ Bryan,

Many programs leave traces of themselves in registry, some for good reasons. It is true though, that Acronis seems to have a particular problem with not being able to install new versions with the upgrade keys in registry causing major annoyance.

Be very careful in removing items such as Acronis entries in the upper filters section in registry, this could render your system unbootable, due to other programs hooking into the DLLS.

thorneNY wrote:

I have had nothing but problems since I upgraded to TI Home 2011.

Was ATI 2010 without any problems? I ask because I am currently using ATI 2011, and I have nearly reached the point where I will deinstall this product. (Win7x64).

Thorsten

Thorsten what problems are you having?

Thorsten Albrecht wrote:
Was ATI 2010 without any problems? I ask because I am currently using ATI 2011, and I have nearly reached the point where I will deinstall this product. (Win7x64).

Thorsten

I did have problems with ATI 2010, but at least I got to the point where scheduled backups worked as expected. With ATI 2011 I need to increase my disk space because ATI no longer overwrites previous backups (which I know could be argued is a good thing) and the ATI UI reports that all backups are corrupted (yet I can access all files within the backups just fine), and appends unwanted characters to the backup filenames which causes each subsequent backup to run out of disk space and fail.

As mentioned in another thread here I now gave up using ATIH 2011. There are by far too many problems with this version. I reinstalled 2010 and I am happy again.