Why is Syncagentsrv.exe consuming resources 24/7 even though I do not use Acronis Cloud?

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 0

A frustrating and lengthy Chat Session with Acronis . . .
An ideal version of the chat session . . .
Customer: Why is Syncagentsrv.exe consuming resources 24/7 even though I do not use Acronis Cloud?
Customer Support: Thank you for contacting Acronis. Please allow me a moment to review your message. Have you contacted us about this issue before?
Customer: No
Customer Support: Syncagentsrv.exe is designed to sync files and folders Acronis cloud. Unfortunately it does consume resources even when you are not using cloud sync. We plan to have that fixed with our next release. In the meantime refer to KB###### for the steps to prevent it from consuming resources 24/7. Thank for your patience as we continue improve our products and services.
Do you have any additional concerns?
Customer: No. Thanks.
Customer Support: Thanks for using Acronis products and support. Have a great day!
Below: How it really went . . .
Customer: Why is Syncagentsrv.exe consuming resources 24/7 even though I do not use Acronis Cloud?
Customer Support: Hello! Thank you for contacting Acronis Customer Central. My name is Joylean and I will be glad to assist you. Please allow me 3-4 minutes to review your message. If you already have an existing case number on this issue, please let me know. Otherwise, I will create a new case and provide you the case number.
Customer Support: Thank you for your patience.
Customer Support: The case number for your reference is 02384332.
Customer Support: As I understand, you would like to know why this Syncagentsrv.exe services is running. Am I correct?
Customer: Yes
Customer Support: I will be glad to answer your query.
Customer Support: I would like to inform you that the service is used for performing the Synchronization.
Customer: The Synchronization of what?
Customer Support: The Syncagentsrv.exe services is used to perform the synchronization feature, which we have in Acronis True Image 2015 application.
Customer: What Acronis syncing 24/7 if I do not use Acronis Cloud?
Customer Support: Please correct me if I am wrong, you would like to why the Syncagentsrv.exe service is running though you do not use cloud. Am I correct?
Customer: Yes
Customer Support: I would like to inform you that these services are by designed, you can log out from the application and it might stop that service if not it is not recommended to stop those services manually.
Customer: Why the Syncagentsrv.exe service running even though I do not use the cloud? Am I understanding you correctly? That it runs 24/7 for no reason other than it is an un-intended by product of the cloud service function and the design is such that the programmers did not choose to turn it off when cloud is not in use.
Customer Support: However, we can try stopping the services.
Customer Support: Mark, as I said by default is runs no matter you use Acronis cloud or not, but we can try stopping that service.
Customer Support: Mark, as I said by default it runs no matter you use Acronis cloud or not, but we can try stopping that service.
Customer: I can set it to manual per forum comments. I wanted to be sure what the implications where before I did.
Customer: it runs 24/7 for no reason other than it is an un-intended by product of the cloud service function and the design is such that the programmers did not choose to turn it off when cloud is not in use.
Customer Support: I would suggest you to first log out from the application as you do not use Acronis cloud.
Customer: ?
Customer: What is its function?
Customer Support: You mean the function of Synchronization.
Customer Support: Here is the article of all the services:
https://kb.acronis.com/content/44350
Customer: What is Syncagentsrv.exe designed to do?
Customer: Syncagentsrv.exe does not show up on that KB
Customer Support: You will find it in the last under the section: Acronis True Image services. It is designed to perform the synchronization that is syncing files and folders to the cloud.
Customer: Performs Synchronization
Customer: Thank you!!!!
Customer Support: You may refer to know more about the sync feature:
http://www.acronis.com/en-us/support/documentation/ATI2015/index.html#1…
Customer: It is designed to perform the synchronization that is syncing files and folders to the cloud and consumes resources (runs) even though it is of no use outside of cloud sync. Have I understood you correctly?
Customer Support: Yes, you are correct.
Customer: Thank you

Fri, 02/13/2015 - 15:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I love it! But are the customer service people clever enough to appreciate the incompetency displayed by your recording?

I just noticed in my firewall that Syncagentsrv and Trueimagemonitor are both using network resources continuously. It's not high-usage, but it should be zero usage. In 2016 you also have Acronis Managed Machine Service Mini constantly accessing the network. Then there's the scheduling service, always consuming cycles even if you never use scheduling.

With these services unnecessarily slowing the computer when you're NOT using True Image, you wonder if the programming department is equally competent to the customer service as indicated by your posting!

 

Sun, 02/26/2017 - 22:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Jack, some of these Acronis services can be disabled if they are not being used.  There are a number of batch scripts that the MVP's have created for this purpose to make life easier in this respect.

See the MVP User Tools - Google Drive link in my signature for these scripts.

Mon, 02/27/2017 - 11:35
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