Windows 7 can't restore to a shared drive with TI Home 2010

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1

Hi.

After a disk failure I decided to go the NAS route and bought a Synology DS209, which is a great bit of kit.
I have it all setup and shares working which I can read and write files to it in Windows 7 Home Premium with no problems.

The problem is when I try to restore my backup from an external USB drive to the shared drive Acronis using True Image Home 2010 build #7046 nothing happens. It just sits there at 0% with no drive activity.

The steps I followed:

Did a restore Folders and Files
Browsed to backup tib file on external USB drive.
Selected Recover.
Selected to restore to a different location.
Selected shared drive as restore location.
Started the recover.

I get the Operation Progress dialog, but nothing happens. The Running... Complete stays at 0%. I left it for two hours just to make sure - zilch. Very frustrating.

I can recover to a spare internal hard disk I have fine, but it's not big enough to take the recovery set. I really need to be able to restore to the shared drive.

Any ideas? Surely this should work?

Thanks

Fri, 06/11/2010 - 14:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Are you using the UNC path or a mapped drive to access the NAS? If you've only tried it one way, you might try the other one and see if it works.

Fri, 06/11/2010 - 22:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi.

Thanks for your reply. I've tried both. Neither work. It just sits there at 0%. Normal file copies work fine in both modes.

:(

Mon, 06/14/2010 - 15:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

MudCrab, thanks for your help.

Neill, let me assist you.

In order to investigate and resolve the issue we need some additional information from you. Could you please do the following:

  1. Collect AcronisInfo;
  2. Collect PCAP logs during the restore attempt;
  3. Submit a support request with the gathered information.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thu, 06/17/2010 - 08:49
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