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Windows 7 Hangs on Reboot with "operations are in progress" message

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I bought a new PC over the weekend, installed ATIH 2010, since that was the version I had on the old PC. Before doing my first backup I decided to upgrade to 2012, so I did that. The first backup occurred via scheduler overnight, and completed without errors. However, when I needed to reboot this morning (for something else), Windows 7 hung on the "operations are in progress" screen. I waited over an hour, but nothing happened, so I powered it off and back on. Things booted up fine, but now I'm wondering if it will happen again when I reboot. Ugh, how the hell can a company let a bug like this stay in the software for so many years? The weird thing is that I never had it happen with ATIH 2010 on the old PC, but looking through the forums I can see it was a common problem. I just tried the Live Chat support, and that was a total waste of time. It's like the guy didn't have a clue that this has been an issue, and wanted me to make a bunch of screen captures showing the steps I took to make the backup. Seriously?!? I followed the steps the software guides you through, arrgh!

If anyone has a clue how to fix this I'd love to know.

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There seem to be two causes for this problem.

1. Is the Acronis scheduler not allowing W7 to close.

2. Microsoft Windows background program allowing the scheduler to confuse it and prevents shutdown - there are other programs that cause this as well including MS updates not updating properly.

I have had this problem, with earlier versions of TIH, but at some point it suddenly disappeared, I can't say whether a Windows update solved the problem or if suddenly TIH decided to behave itself. Not much use to you, but I would double check your system has the latest MS updates.

You could try a repair install and see if that solves the problem, other than that I don't have a definite remedy.

I’d like some customer success!

I have spent considerable time trying to overcome this bug in your software. According to the user forums on this matter so have many others, all without any success.

See forum post id’s 28731, 25459, 25750, 27727, 24711 et al.

I have also attempted to follow the FAQ solution on this but it is far too complex.

At some point you must realize that you have a responsibility to FIX this BUG or at the very least acknowledge it and provide clear access to users on how to rectify the issue. It was a BUG in your 2011 product and a BUG again in the 2012 product.

I could be cynical and suggest that this is a PROFIT generation tool for you paid support phone.

Guys you should be ashamed of your conduct. IT SUCKS.

FedUp,

Are you still within your 30 days of purchase support period? If you are raise a support ticket via Chat where they might ask for some system reports to see if it is the Acronis Scheduler that is preventing your system from shutting down smartly or if it is a Windows process preventing the Acronis Scheduler from being stopped.

Have you always had the problem once TIH was installed or has it suddenly started?

Sometimes it appears to be a race condition between services trying to stop each one preventing the other from being closed down gracefully.

My experience is that I've had it happen and it just as suddenly disappears, which is why I lean towards the race condition for some, but not all, installations.

Check that your video driver is upto date or if it was, that a Windows update hasn't altered it.

Hello everyone,

Thank you for your posts and your help.

Thomas and Fed Up, we really appreciate your feedback and we would like to keep all comments related to this issue in the following thread.

Feel free to post your comments and questions there.

Thank you.