Windows 7 Scheduled Jobs Fail w/"snapapi,dll file is missing..." Error

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Comments: 1

I could use some help. I have 3 Windows PC's, all running Windows 7 Ultimate (Retail - 64-bit) connected to a Netgear ReadyNAS Duo (Linux). All three PC's are using True Image Home 2010 build 7046 (all three also have True Image 2010 Plus Pack build 7046 installed). All systems use a scheduled routine to backup to the ReadyNAS. Two days ago, one of the PC's failed a schedule job with a 0x000B03E9-Ox00040011 error which translates to KB5140: Acronis Ture Image Home 2010 Failes to backup with "cannot find a partition with path \local\hd_sign(53EDB55F)." This KB specifies that "The snapapi.dll file is missing. Repair the installation to fix the issue."

Snapapi.dll does exist in the c:\program files(x86\Common Files\Acronis\snapapi directory as does my other two PC's. I have also checked to make sure Acronis Scheduler Service is running. This PC has performed scheduled jobs (the problem does not manifest itself with manual job to the ReadyNAS) perfectly for months.

I have:

1. I checked restore points to see if anything unusual happened prior to the first failed schedule job. Nothing unusual.
2. I checked Applicaton Log and I see a Warning:0x800401F0; Failed to connect to server (this could be the result of True Image failing to find the snapapi.dll, I guess). BTW, I can connect to the ReadyNAS via Explorer and other programs.
3. Attempted a repair with the original True Image Home disk. I get same problem.
4. I removed True Image Home and True Image Plus Pack and rebooted.
5. I did a reinstall of True Image Home only. I get same problem
6. I checked ACL, ReadyNAS permissions, etc. All is in order. In fact I can do True Image manual operations to the ReadyNAS without difficulty.

7. I tried the UNC used on the other computers as well as a network share; no difference, still fails.

I have spend a day going through the forums and google without determining a problem or fix.

If anyone can help me, I would greatly appreciate it. I love True Image Home and would love to keep using it but manual backup jobs are not convenient in the long term.

Thanks in advance for any help.

Tue, 06/15/2010 - 05:05
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Posts: 11
Comments: 1342

Hello Maniac8888,

Let me assist you.

I may suggest you to delete all scheduled tasks ion the problem PC and update SnapAPI driver in order to fix the issue. Please do the following:

- Download the http://www​.acronis.c​om/files/s​upport/sch​edmgr.exe file ;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:

  • schedmgr task zap

This will delete all Acronis scheduled tasks on the PC. You should manage your scheduled tasks from the scratch.

To update Acronis SnapAPI driver, please use the installation package I've sent you via Private Messages.

If the issue still persists, please collect AcronisInfo and submit a request to support.

Please reply to this thread if you have any additional questions.

Thank you.

Thu, 06/17/2010 - 11:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Ilya wrote:

Hello Maniac8888,

Let me assist you.

I may suggest you to delete all scheduled tasks ion the problem PC and update SnapAPI driver in order to fix the issue. Please do the following:

- Download the http://www​.acronis.c​om/files/s​upport/sch​edmgr.exe file ;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:

  • schedmgr task zap

This will delete all Acronis scheduled tasks on the PC. You should manage your scheduled tasks from the scratch.

To update Acronis SnapAPI driver, please use the installation package I've sent you via Private Messages.

If the issue still persists, please collect AcronisInfo and submit a request to support.

Please reply to this thread if you have any additional questions.

Thank you.

Hello,

I encountered this problem too, could you send me the installation package also ?

Thanks,

 

Jason,

Sun, 01/17/2016 - 20:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello Jason,

Thank you for your posting! Could you please provide more details on your case:

  • Do you have the same product version as in the previous post?
  • Have you tried to reinstall the product?

Thank you,

Tue, 02/23/2016 - 13:15
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.