Windows Event Log showing Application Error with Event ID 1000

Thread needs solution
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Posts: 4
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Today TIH 2012 caused the following error to appear in the Windows Event Log as a scheduled backup was starting. The backup nevertheless appeared to proceed and complete ok.

This is the first time I have seen this error.

Event ID 1000

"Faulting application TrueImage.exe, version 15.0.0.5545, time stamp 0x4e4ff564, faulting module ti_managers.dll, version 15.0.0.5545, time stamp 0x4e4fe7a4, exception code 0xc0000005, fault offset 0x00612b4e, process id 0x1620, application start time 0x01cc806369677dc5."

Thanks

Jerry

Sun, 10/02/2011 - 14:01
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Comments: 2991

 Hello Jerry,

Thank you for taking time to contact us. 

We were able to reproduce the issue in our test lab. I have added a new case to our database, the number is ATIHIIOXII-6520.

We will fix the issue as soon as possible. 

Thank you.

Mon, 10/03/2011 - 13:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 4
Comments: 7

Thanks Oleg

FYI...

This error occurred again yesterday with a different offset:

"Faulting application TrueImage.exe, version 15.0.0.5545, time stamp 0x4e4ff564, faulting module ti_managers.dll, version 15.0.0.5545, time stamp 0x4e4fe7a4, exception code 0xc0000005, fault offset 0x000c6cae, process id 0xb00, application start time 0x01cc860da2040110."

Thought this info might help in debugging this issue.

Jerry

Sun, 10/09/2011 - 21:03
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 Hello Jerry,

Thank you for your response.

Most probably, we have fixed the issue. Since we are unable to reproduce the issue is our test lab using the latest build, I ask you to verify the resolution. I am sending the latest build available for now via PMs, could you please install it and see if the issue remains?

Thank you.

Mon, 10/10/2011 - 06:26
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just downloaded my 2012 TIH upgrade and I get the same error. It seems that this was "most probably" fixed back in October but I am receiving this error whenever I try to launch TIH 2012.

Faulting application name: TrueImage.exe, version: 15.0.0.6131, time stamp: 0x4ebb4ea7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005

What can I do to rectify this issue?
Thanks,

Michael

Fri, 01/27/2012 - 20:43
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I've done a lot of troubleshooting since I haven't received any responses, and it seems that I can't run TIH 2012 with Norton Internet Security 2012 operational.. Didn't have any issues with 2010 but I added an SSD to my system and I wanted better support for the newer device.

Every time I try to launch TIH 2012 with Norton running, the application simply fails to run but I can repeatedly see the error in the event log:

Faulting application name: TrueImage.exe, version: 15.0.0.6131, time stamp: 0x4ebb4ea7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer Microsoft Corporation
System Name ****
System Manufacturer Gigabyte Technology Co., Ltd.
System Model P67A-UD4-B3
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, 3601 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F5, 7/22/2011
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name *****
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.98 GB
Available Physical Memory 5.97 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 13.6 GB
Page File Space 7.98 GB
Page File E:\pagefile.sys

[Drives]

Item Value
Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 55.80 GB (59,914,579,968 bytes)
Volume Name 60GBSSD

Drive D:
Description CD-ROM Disc

Drive E:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 931.51 GB (1,000,202,039,296 bytes)
Volume Name 1TBDATA

Drive F:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 119.24 GB (128,033,222,656 bytes)
Volume Name 120GBSSD

Mon, 01/30/2012 - 02:36
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Comments: 3268

Hello Michael,

Welcome to our Forum, it's nice to have you with us.

Looks like some kind of a low level drivers conflict. I would recommend to do the following: 

  1. Uninstall Acronis True Image Home 2012 according to these instructions (read carefully, as you mustn't run the CleanUp Utility before you prepare the machine for it).
  2. Temporary disable any third party protection software including Norton
  3. Install Acronis True Image Home 2012
  4. Check, whether the issue remains

If the problem is still present, please send us Acronis Info from the problem machine. We will forward the information to the Development team for investigation.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Fri, 02/03/2012 - 18:13
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Comments: 3

Thanks for your reply.

I'd run through all of the posted suggestions in these forums prior to posting, unfortunately without any success. I finally broke down and contacted support for a refund.

Michael

Fri, 02/10/2012 - 16:17
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Hello! I have been Facing almost the same issue for more than 6 months. Did try reinstalling Windows 7 on My Dell Inspion 1564 for several times but no use. Can Anyone Please Help? The Detailed Error Report is posted Here:

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x00000000000532d0
Faulting process id: 0x15c8
Faulting application start time: 0x01cd2f41b3748c65
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e362b5a0-9b3b-11e1-bbf5-0026b912dd92

DETAILS
-
-

1000
2
100
0x80000000000000

20990
Application
MYSTICS

-
Explorer.EXE
6.1.7601.17567
4d672ee4
ntdll.dll
6.1.7601.17725
4ec4aa8e
c0000005
00000000000532d0
15c8
01cd2f41b3748c65
C:\Windows\Explorer.EXE
C:\Windows\SYSTEM32\ntdll.dll
e362b5a0-9b3b-11e1-bbf5-0026b912dd92

The Laptop I am Using is Intel Core i3 with 4GB Ram & 320GB Hdd.
Wifi enabled.

Major Applications To Be Mentioned are. Norton Security Suite, Lavasoft Adaware, Panda Cloud Anti Virus, Registry Mechanic by Pc Tools and Spybot SD Cleaner.
Microsoft Office 2010, Mozilla Firefox and Chrome.

Fri, 05/11/2012 - 09:03