windows installer problem when installing true image 2015 on windows 7 sp1

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Greetings
I tried to install true image 2015 on a new windows 7 sp1 and received windows installer error.
Does anyone know what to do?

Fri, 08/14/2015 - 09:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi zivshosh,
can you please share an error message or an illustrating screenshot?
Thank you,

Fri, 08/14/2015 - 11:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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apart from the windows installer problem, this is the message I received when trying to install a new true image 2015 on windows 7 sp1:

=== Verbose logging started: 13/08/15 12:56:40 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Users\user\AppData\Local\Temp\CD11F441-BD80-4C49-B0A4-235151F29BD5\atih_installer_shell_standard.exe ===

MSI (c) (FC:10) [12:56:40:160]: Resetting cached policy values

MSI (c) (FC:10) [12:56:40:160]: Machine policy value 'Debug' is 0

MSI (c) (FC:10) [12:56:40:160]: ******* RunEngine:

******* Product: C:\Users\user\AppData\Local\Temp\CD11F441-BD80-4C49-B0A4-235151F29BD5\AcronisTrueImage.msi

******* Action:

******* CommandLine: **********

MSI (c) (FC:10) [12:56:40:160]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (FC:10) [12:56:40:160]: Grabbed execution mutex.

MSI (c) (FC:10) [12:56:40:441]: Failed to connect to server. Error: 0x800401FE

MSI (c) (FC:10) [12:56:40:441]: Failed to connect to server.

MSI (c) (FC:10) [12:56:40:441]: MainEngineThread is returning 1601
=== Verbose logging stopped: 13/08/15 12:56:40 ===

thank you

Thu, 08/20/2015 - 06:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 4
Comments: 29

attached please find the exact error windows I received when trying to install true image 2015 on a relatively new windows 7 sp1.
Previously I got a message that it is not the last versions and I had 2 options: download the last version and install or install current version (from the DVD). Both yielded the same windows installer error as seen in the attached jpg.
I even downloaded a trial version of true image 2016 and try to install it with the same result.
What should I do?

Attachment Size
291225-121699.jpg 55.4 KB
Thu, 08/20/2015 - 15:09