Windows7 Pro 64-Bit Locks up completely during backup
I can no longer back up my system. Acronis completely locks up my windows7 Pro 64-bit and the only way out is to re-boot. Any help would be greatly appreciated as I really need to get my critical data backed up. Attached is Acronis System Report zip file with backup errors.
Thanks,
Bob
ImRvBob,
This forum is for users like you and me, and is infrequently monitored by Acronis employees.
Acronis provides support for 30 days. Then users have to pay per incident (PPI). If the issue is declared a bug, the PPI is reimbursed. Support for recoveris is always free.
Your logs indicate at least one issue with the scheduled tasks. The simplest thing to do is to uninstall 2012, reboot and reinstall it. This will delete the set up of your backups, but not your backup files.
Hello ImRvBob, Paul, and Pat,
Thank you for your comments.
Pat, thanks a lot for your help.
ImRvBob, I agree with Pat, clean reinstallation might solve the issue. However we cannot guarantee that as according to the logs provided you have both Acronis and Windows issues. Our product issue is snapshot that fails to get created properly - and the computer hangs at this stage. Windows is WMI complaints in the event log.
I would advise you to do the following:
- Remove your current installation according to these instructions, and install onto the clear system
- If the problem remains, please install SnapAPI drivers update from the KB article
- In case the issue is still present, recollect the diagnostic information, and send it to use alongside with the Acronis Report
I also had to delete the last your comment, and two other threads, that appeared to be a copy and paste of the exact same comment due to the Forum Terms of Use. We entirely understand how upsetting the situation can be, and you have all the rights to express your frustration, however multiple negative comments ("copypaste" included) without technical diagnostic information is recognized as a negative spamming, which is prohibited on our Forums. We need to keep our conversation here constructive, and respectful, as there are other Users that might come for answers to their questions, and it would be impolite to make them browse through a lot of information that it unrelated to their technical issue.
Unfortunately Forum is not a support channel, but a Community, as it doesn't provide us with an ability to respond in a timely manner to Customers requests here, so we strongly recommend to contact support directly in case of the technical issue.
We hope for your understanding, and appreciate it.
Paul, could you please send us Acronis System Report from the problem machine? There might be several causes for the issue, and the symptoms you describe seems to be different from the problem, that ImRvBob met.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you.
I am experiencing the very same issue.
But, this is a brand new install of Windows 7.
There is nothing special about it. So, my conclusion is that there is a bug in True Image, and it's a big one. Very disappointing.
Serge
Hi Sansay,
I suggest you follow the instructions provided by Yana above. Although you are seeing similar behavior, your hardware and system are certainly different and the issue you are experiencing might be related to something entirely different .
Diagnostic information is helpful. It allows other community members, like yourself to assist with problems you might be experiencing.
Thanks
I ran system report and it is 399mb.., too large to upload on this site. Other recommendations?
Welcome Paul,
Which log or file is so large in your report?
(in windows)
As another option, try running the report after boot using an Acronis boot CD.
It's odd. Applog and syslog are the 2 largest files..., they're around 20mb each..., yet the zip folder says 409mb?