Skip to main content

Won't Do Manual Backup-Queued on Progress Bar Forever

Thread needs solution

I have had nothing but problems with this software and this support website.

I bought TI 2015 a couple of months ago and installed it.  I was able to get one backup (I think) after much anguish and many tries.  Now a month later, trying to do an incremental manual backup, it won't perform.  I have a Windows 10, 64 bit machine, backing up to a WD flash drive via USB.  

I create the backup, with the full system backup to the correct destination on the flash drive.  I click on the "Backup Now" icon and the top screen says it is backing up, but the progress bar at the bottom says its queued.  This goes on for a couple of hours, with no change and no progress.  Out of frustration, I shut it down.  

Does anyone have any ideas? 

Thanks.

0 Users found this helpful

rodarby, welcome to these user forums - please note that this is not an official Acronis Support website, and the majority of people who post here are just users the same as yourself.

The backup queued message that you are seeing is caused by another backup task being active on your system and preventing any other backup tasks from starting.

The method to clear this / these queued task(s) - you may have queued multiple tasks by retrying the Backup Now button - is to use the Acronis Scheduler Manager and use this to clear out the queued tasks.

Download the schedmgr.exe and run this on your system, it will produce a Command Prompt type window.

Type the command Get list which will then list all scheduled tasks currently in your system.

Next, type the command task zap which will clear that list of tasks and make it possible for you to click on Backup Now and run your task.

You can reissue the get list command to confirm that the list is now clear.

 

Thanks Steve.  

I cleared all the backup jobs, and created a new one.  Also, my WD Passport flash drive that I was backing up to, has a security lock on it.  I did away with that lock (even though I was unlocking before when I tried to back up) and now it is working.  

I will download the Acronis Schedule Manager, per your suggestion and follow your instructions.

I really appreciate your help.

Russ