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Acorns True Image Hangs when started

Thread needs solution

After upgrading to version 2.0.6077 on Mac (10.11.5) True Image starts up and shows yellow statues bar (The backup has been paused). If i try and select backup button option the software hangs and only option is to Force Quit. I have uninstalled and reinstalled True Image but makes no difference. Not able to operate.

Any help would be appreciated.

Many thanks

Efraim Silver

0 Users found this helpful

I would submit feedback to Acronis for testing and development to review. - please do so via the application (if possible at this time) or your online account.

Unfortunately, almost every time Apple makes an update, it often breaks other applications.  Acronis had to release an update for 10.11.4 to make it work again and suspect 10.11.5 may be the same. At this time, 10.11.5 is public beta testing as well and not officially released by Apple so incompatibility with some applications should be expected.  Apple does not recommend running beta software on daily computers either...

https://beta.apple.com/sp/betaprogram/faq

Please note that since the public beta software has not yet been commercially released by Apple, it may contain errors or inaccuracies and may not function as well as commercially released software. Be sure to back up your Mac using Time Machine and your iOS device with iTunes before installing beta software. Install only on non-production devices that are not business critical. We strongly recommend installing on a secondary system or device, or on a secondary partition on your Mac.